Hey guys, I must make known my dissatisfaction with Downtown Vapoury, below is the story as to why; On Friday DV had advertised a few specials, and (having supported them a few times before) never had an issue with their service so I decided to purchase an item from them (VV Pulse 80w mod). The below screenshot was taken about an hour after I'd made my purchase. Excited about my new mod (that should be in the post) I attended VapeCon on Saturday, purchasing a new RDA as well as batteries (20700 - none of my other mods use this size BTW) and accessories for it. At midday on Sunday, whilst attending a family function I get a call from DV stating that "someone uploaded the incorrect product and they cannot fulfil the order". After trying to figure out an alternative (to no avail) and a few phone calls later we'd mutually decided that I'd be refunded (albeit I was left a bit disappointed in the way things turned out). I'd been checking my bank statements daily and the refund had not been processed. I finally called DV yesterday and was met with a "we're very busy and the owner is not in", etc. and "we'll let you know shortly". I've ordered quite a bit from quite a few vendors before, never before did I have to bear the consequences of the vendor's mistake (not honouring their sale and the fact that I've bought additional hardware that's rendered pointless) and had such a poor experience. It's now Thursday and there's still no sign of a refund. What am I to do?