@Spyro Sorry to hear that. I never had a problem with replies to emails. Just by the way, Avacare is absolutely fantastic at answering questions. I needed to know which juices may / may not be used with various devices, as I have a variety of juices at home. @Clarissa patiently answered all my email questions and even filled in my spreadsheet, even though I was asking about devices and juices which are not theirs!