Comments, Suggestions and Complaints

Discussion in 'Vape Cartel' started by KieranD, 18/2/15.

  1. NielJoubert

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    NielJoubert New Vaper

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    Happy you got sorted. I'm still waiting, but they have been in contact. Exact same situation. Luckily they switched over to a different payment system.


    Sent from my iPhone using Tapatalk
     
  2. Hallucinated_

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    Hallucinated_ Drip Drip Drip...

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    Great communication from the Christie & Vape Cartel Team !
    Wanted to get some more info on a purchase and the prompt feedback from their side was awsome !

    Always a plesure to shop with the Cartel
     
  3. Dietz

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    Dietz Interdimentional Travel specialist

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    I have been truggeling to get a replacement latch for the Revenant, Would you guys be able to get a replacement part from your vendors?

    My only option is to do the import myself, but have only had really bad experiences on my two International order Ive made before, so Im not keen on importing it myself. Its listed here on their site:
    https://www.cartelmods.com/replacement-door-for-cartel-revenant-160/
     
  4. Hallucinated_

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    Hallucinated_ Drip Drip Drip...

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    I would also be very much interested in this.
     
  5. KieranD

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    KieranD Owner at Vape Cartel Supporting Vendor

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    @Dietz and @Hallucinated_
    I just got back from the US yesterday

    We have been asking Cartel mods for these for months

    I can absolutely get some of these in
     
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  6. Dietz

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    Dietz Interdimentional Travel specialist

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    Please let me know how/what I need to do, I definitely need one as soon as you can get them
     
  7. Dietz

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    Dietz Interdimentional Travel specialist

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    Hi @KieranD do you think its would be possible to give me an estimate of price for these? and also can I pay now while you make the order?
     
  8. SEAN P

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    SEAN P OWNER AT LIQUID DISTRO Supporting Vendor

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    @Dietz i was going to order these doors now for you guys but they are currently out of stock again. As soon as they are in stock i will place a order.
     

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  9. Carnival

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    Carnival Live. Chill. Vape. ECIGSSA Donor

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    Placed an order on 8th May, EFT, then paid later that day. There was a delay to my order yesterday as they had no stock of the nic salts juice I ordered, so Christie offered me another nic salts juice as a replacement. Funny enough, the juice she offered me was the one I had been eyeballing after I placed my order, so I was happy with that! I'll only be receiving my order tomorrow, but to apologize for the delay I will be receiving my goodies in the morning. THANKS to Christie at Vape Cartel, I'm a happy customer! :b1:
     
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  10. Richardrpg

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    Richardrpg New Vaper

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    I saw Vape cartel has a special on the Serpent SMM for R350, so I went down to the Plumstead store an hour ago and wanted to buy one, answer I got was "we have no stock" so I said I looked on the Website and it says stock is available. The guy serving me said " oh, the website is only for the Joburg store" so I said fine, can you then get me one from the Joburg store, he says "Yes but we are going to charge you the full price of R510, so rather just order it online) WTF, I thought Vape Cartel is all the same Company ?
    If the website is only for the Joburg store, at least have a banner up stating so and why one branch can just change the price of your specials like that boggles the mind...
    Rant over.
     
  11. KieranD

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    KieranD Owner at Vape Cartel Supporting Vendor

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    Good morning @Richardrpg

    I am sorry about this man. The stock of SMM's that is available on the online platform was stock we ordered in for VapeCon 2017 that sat in customs for 9 months. We simply added it to clear out at below cost to recoup some of the funds we had outlawed on this order

    We have always stated that the Cape Town branch should stock what we do at the same pricing but they have found their own way and stock a different range and prices accordingly. We are working on this issue and we will have it resolved soon

    We have had a couple issues with our "Daly Deals" as well and have put notes on the site that indicate these are online and JHB stores exclusively

    KD
     
  12. Richardrpg

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    Thanks for the reply, if you do ever send them some stock at the same price let me know.
    It's not worth ordering from your Joburg store and still paying delivery fee as that kind of defeats the purpose for me when you have a store 5mins from house.
     
  13. Beserker786

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    Beserker786 Experienced Vaper

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    Hi, I just saw that you guys were stocking the Xtar VC4 and VP4 charger, could you please confirm if you have them? I checked the site, and it doesn't seem so. Thanks!
     
  14. KieranD

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    KieranD Owner at Vape Cartel Supporting Vendor

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    We have discontinued the XTAR range of chargers due to high return rates of these compared to the Nitecore equivalents
    They have said they are working with new engineers and sorting the issue out so we will be restocking them again in future, we just are not exactly sure when that will be
     
  15. Hallucinated_

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    Damn, that is strange ! XTART has been the best charger ive ever had, and i used it everyday
     
  16. KieranD

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    KieranD Owner at Vape Cartel Supporting Vendor

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    It was completely luck of the draw it seems. It wasn't linked to certain products but more different batches or production dates
    As I said though, they are aware of the issues are working on them :) We just waiting their confirmation that everything is 100% again :)