Items stuck at customs. What now?

Discussion in 'Vape Mail' started by ivc_mixer, 6/2/18.

Discuss Vape Mail on South Africa's Vaping Enthusiast's Forum

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  1. ivc_mixer

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    Hi,

    I ordered something from the UK last year December. After searching parcel tracking sites, etc. including Royal Mail's official site (which lost sight of the parcel once it entered SA) I phoned SAPO and they eventually told me that the item landed in SA on the 19th of Jan 2018 however it is in customs now.

    Now that leads me to the next question. How will I know when customs will release it or if there is an amount for me to pay in?

    The items were shipped by Royal Mail.

    Thanks in advance for any help. :)
     
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  2. Cornelius

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    Hi

    Pm Me the tracking number and all other details you may have. Not promising anything but maybe I can pull a string somewhere.
     
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  3. Spyro

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    South African politics ladies and gents! :rofl:
     
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  4. Cornelius

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    If you import 2400 40" containers a year and at least 3 air shipments a week, one would like to think you have some people whom might know people .

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  5. Spyro

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    I'm only teasing :)
     
  6. ivc_mixer

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  7. Clouds4Days

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    Hi bud

    I use the following website which works great tracking overseas parcels

    http://trackmyparcel.co.za/
     
  8. Petrus

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    Sent a mail to JIMC Customs, with the tracking number you have, sometimes it helps to speed up the process. Then you must get a local tracking number so you can accurately track your parcel. I had a parcel stuck for a month at customs before movement . You will pay duty and taxes at your local Post office when you collect your parcel .
     
  9. zadiac

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    I have bookmarked you sir. If I ever have something "stuck" at customs, I'll be knocking if you don't mind :)

    You are awesome for offering to help this guy btw :)
     
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  10. Cornelius

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    Ok so I will give a generic answer to everyone as I have had a couple of requests for assistance.
    The answer I got from SAPO executive is that they have "tons of backlog in the international centre, and nowhere near enough recourses".
    I have managed to get a confirmation on the royal mail package that it was shipped to Pretoria today. However he cannot tell me if there will be any other processes once delivered in Pretoria. I have to say that I am very very surprised at the no care attitude and blatant disregard of official duties. And this from a guy that was suppose to help me as a favour to a friend. It is also evident that the "customs" excuse is being used to hide SAPO's failures.
    My advise for any future shipments to anyone on the forum would be to use a recognised courier company.
    As soon as I have any further feedback I will update this post again.
     
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  11. ivc_mixer

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  12. Kalashnikov

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    My parcel is at Johannesburg international mail center , since October 4th 2017 . do you think I can go there and collect it in person? Because I don't think it's ever gonna be sent out
     
  13. Muttaqeen

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    Go collect it bud, parcel can never take so long to be processed.
     
  14. Cornelius

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    I asked the same question. If they can tell me where the parcel are, can I collect them. But he was not to sure exactly where they are. His response remains that the international centre is severely backlogged. ( I think they can't even confirm that it is indeed there.)
    He is specifically now looking into tracking number RK848563078CN for @87hunter

    Can I ask that all of you try and get me local tracking numbers?
     
  15. Kalashnikov

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    well here is my local one - RI341727935ZA

    thanks in adv
     
  16. Cornelius

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    Hi

    You can try your luck with your ID at Witspos @Kalashnikov , according to Mr Poepol you can try Witspos as that is what it says on his side.
     
  17. 87hunter

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    Thank you kind Sir, I have wasted a lot of airtime trying to get a local postal tracking number.
    Your help is greatly appreciated!
     
  18. IVapesDaNicotine

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  19. Cornelius

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    @87hunter yours seems to be MIA so far. Please confirm tracking number and any other info you might have
     
  20. 87hunter

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    This is the below tracking from 17track. Has been turned around once already. @3FVape did resend it with the same tracking number.
    Please dont stress too much and waste your income earning time to help me with a R700 order.
    I really appreciate your assistance though

    RK848563078CN

    2018-01-07 17:57 Delivered by air transport

    Destination : South Africa - Cache time: 2018-02-07 14:20:52(GMT+2)
    Origin : China - Tracking consuming: 315 ms
    2018-01-07 17:57
    Delivered by air transport
    2017-12-25 14:27
    Nanjing Processing Center, has imported mutual seal (domestic)
    2017-12-25 14:27
    Nanjing Terminal, has imported mutual seal (domestic)
    2017-12-25 14:23
    Nanjing, back, remark (security not qualified)
    2017-12-25 14:23
    Nanjing, back, remark (security not qualified)
    2017-12-25 10:10
    Nanjing, the import has been opened and demolished, remark (return)
    2017-12-25 10:10
    Nanjing, the import has been opened and demolished, remark (return)
     
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  21. RainstormZA

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    My advise on mail issues is to use Postnet. Paid registered parcel to my sister in Australia - waiting time is 2 to 4 weeks. About R200 ish and she got her art pictures that i drew for her in just 2 weeks.

    My mom and i will never use SAPO again bec of the issues ongoing at this stage.

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  22. Muttaqeen

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    For the Cape Town gents who need a connect with Postnet you can contact me, my buddy owns the one in plumstead
     
  23. Cornelius

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    @ivc_mixer your parcel is at Garsfontein post office.

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  24. Cornelius

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    @Kalashnikov please confirm if have checked Witspos? They reckon you can collect from there with your ID.

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  25. Cornelius

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    @87hunter sorry bud still no luck on yours. MIA

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