TCG Rates DECREASE

Discussion in 'News & Media' started by Hooked, 23/12/21.

Tags:
  1. DarthBranMuffin

    Excellent Member

    5/5, 6 votes

    DarthBranMuffin Love Vaping... and muffins... ECIGSSA Donor

    Threads:
    37
    Posts:
    3,358
    Country:
    South Africa
    Joined:
    30/7/20
    Gender:
    Male
    Location:
    Amanzimtoti
    Ratings:
    +24,149
    Thank you to all the Pudo Guinea Pigs... or shall we call you Pudo Pigs... will keep checking this thread as after sending 4 parcels off via postnet today, I truly hope Pudo gets back on track. Was quite an experience to speak to other human beings face to face... back in my cave I crawl!
     
  2. YeOldeOke

    Excellent Member

    5/5, 3 votes

    YeOldeOke Elite Vaper Supporting Vendor

    Threads:
    180
    Posts:
    1,553
    Country:
    South Africa
    Joined:
    25/3/16
    Gender:
    Male
    Location:
    Pretoria
    Ratings:
    +4,148
    @DarthBranMuffin That can be terrifying and disorienting in todays social media world, where the only live face you ever see is a pic. :-D
     
  3. Rob Fisher

    Excellent Member

    5/5, 29 votes

    Rob Fisher ECIGSSA Admin Staff Member Administrator ECIGSSA Donor FINES MASTER VIP

    Threads:
    1,339
    Posts:
    36,768
    Country:
    South Africa
    Joined:
    3/2/14
    Gender:
    Male
    Location:
    Winston Park, Durbs
    Ratings:
    +123,954
    Well, happy days! The parcel arrived! Thank the Pope! 2 x iPhone Pro's for my girls! Late Xmas present! Had to get them from the US of A because the local supplier had bugger all stock for months!
    iPhone 13 Pro 1.jpg iPhone 13 Pro 2.jpg
     
  4. Dela Rey Steyn

    Excellent Member

    5/5, 11 votes

    Dela Rey Steyn Random Internet Weirdo

    Threads:
    54
    Posts:
    3,946
    Country:
    South Africa
    Joined:
    23/10/17
    Gender:
    Male
    Location:
    Louis Trichardt
    Ratings:
    +23,360
    I see a few people , including @KieranD ( Vape Cartel & Tackle Cabin ) are switching to JKJ Express.
     
    • Informative Informative x 4
    • List
  5. Hooked

    Excellent Member

    4.66667/5, 15 votes

    Hooked Got a lot to learn... ECIGSSA Donor

    Threads:
    827
    Posts:
    15,079
    Country:
    South Africa
    Joined:
    10/9/17
    Gender:
    Female
    Location:
    Yzerfontein
    Ratings:
    +46,126
    Parcel was deposited in locker on Tuesday evening. Collected by TCG on Wednesday. Received by recipient today, Thursday.
    Parcel went from Yzerfontein WC to another town in the Cape.

    On Monday I'll be sending to Gauteng, so we'll see how that goes.
     
    • Informative Informative x 1
    • List
  6. ivc_mixer

    Excellent Member

    5/5, 6 votes

    ivc_mixer Life is good and I am blessed :) ECIGSSA Donor Supporting Vendor

    Threads:
    94
    Posts:
    1,325
    Country:
    South Africa
    Joined:
    16/12/16
    Gender:
    Male
    Location:
    Pretoria
    Ratings:
    +5,699
    Alas, my PUDO experience has not been as smooth. Day 3 and they're trying to find the package...
     
    • Informative Informative x 2
    • List
  7. YeOldeOke

    Excellent Member

    5/5, 3 votes

    YeOldeOke Elite Vaper Supporting Vendor

    Threads:
    180
    Posts:
    1,553
    Country:
    South Africa
    Joined:
    25/3/16
    Gender:
    Male
    Location:
    Pretoria
    Ratings:
    +4,148
    Sorry but try sending 10-15 parcels per day and see how much time you spend sorting out the mess that inevitably ensues, daily.
     
  8. Hooked

    Excellent Member

    4.66667/5, 15 votes

    Hooked Got a lot to learn... ECIGSSA Donor

    Threads:
    827
    Posts:
    15,079
    Country:
    South Africa
    Joined:
    10/9/17
    Gender:
    Female
    Location:
    Yzerfontein
    Ratings:
    +46,126
    Oh. My. Vape. Keep us posted!
     
  9. ivc_mixer

    Excellent Member

    5/5, 6 votes

    ivc_mixer Life is good and I am blessed :) ECIGSSA Donor Supporting Vendor

    Threads:
    94
    Posts:
    1,325
    Country:
    South Africa
    Joined:
    16/12/16
    Gender:
    Male
    Location:
    Pretoria
    Ratings:
    +5,699
    Got notified earlier. It was delivered late this afternoon.
     
    • Like Like x 1
    • Winner Winner x 1
    • List
  10. Hooked

    Excellent Member

    4.66667/5, 15 votes

    Hooked Got a lot to learn... ECIGSSA Donor

    Threads:
    827
    Posts:
    15,079
    Country:
    South Africa
    Joined:
    10/9/17
    Gender:
    Female
    Location:
    Yzerfontein
    Ratings:
    +46,126
    A parcel which I sent to Pretoria on Thursday, via Pudo, arrived this morning. So no worries about Pudo deliveries, but their tracking system (which is the same as TCG's) appears to be down, as no tracking details ever appeared. Just said that shipment could not be found.
     
    • Informative Informative x 2
    • List
  11. DarthBranMuffin

    Excellent Member

    5/5, 6 votes

    DarthBranMuffin Love Vaping... and muffins... ECIGSSA Donor

    Threads:
    37
    Posts:
    3,358
    Country:
    South Africa
    Joined:
    30/7/20
    Gender:
    Male
    Location:
    Amanzimtoti
    Ratings:
    +24,149
    Thanks @Hooked , I'll give them a try again on my next run.

    Just had a chat to the TCG driver that dropped of my Wiener Vape order this morning: they are all so frustrated with the new system as the pin-code system is offline most of the time and they have to try and enter it later on while on the road to show the delivery has been completed. He said that December was an absolute nightmare for them too from a driver perspective with the new system and none of them can see why they changed it while the old system was in perfect working order.

    But with Pudo back on track and TCG deliveries happening, I am sure they are close to resolving all the issues that came with the changeover.
     
  12. TFM

    Not Rated Member

    0/5,

    TFM Supplier Supporting Vendor

    Threads:
    309
    Posts:
    364
    Country:
    South Africa
    Joined:
    6/2/19
    Location:
    Ballito
    Ratings:
    +405

    Try Rhenus, they are amazing and when I have trouble they sort it out very quickly.....
     
    • Informative Informative x 2
    • Thanks Thanks x 1
    • List
  13. Viper_SA

    Excellent Member

    5/5, 1 vote

    Viper_SA Vape on Wayne, Vape on Garth ECIGSSA Donor

    Threads:
    238
    Posts:
    4,267
    Country:
    South Africa
    Joined:
    19/2/15
    Gender:
    Male
    Location:
    Sasolburg
    Ratings:
    +10,253
    Ordered from Vaper's Corner yesterday afternoon. Delivered before noon today via TCG. No hassles with anything.
     
    • Informative Informative x 2
    • Winner Winner x 1
    • List
  14. YeOldeOke

    Excellent Member

    5/5, 3 votes

    YeOldeOke Elite Vaper Supporting Vendor

    Threads:
    180
    Posts:
    1,553
    Country:
    South Africa
    Joined:
    25/3/16
    Gender:
    Male
    Location:
    Pretoria
    Ratings:
    +4,148
    TCG seems to be OK now, except local same day & ON deliveries have cost increase. How is PUDO now, still need to give people a cheaper option.
     
  15. ivc_mixer

    Excellent Member

    5/5, 6 votes

    ivc_mixer Life is good and I am blessed :) ECIGSSA Donor Supporting Vendor

    Threads:
    94
    Posts:
    1,325
    Country:
    South Africa
    Joined:
    16/12/16
    Gender:
    Male
    Location:
    Pretoria
    Ratings:
    +5,699
    Had a slight hiccup with PUDO, but it was my own fault. I scheduled a locker-to-door but when the TCG delivery guy arrived to pick up other parcels, I gave that one to him too which seems to have caused confusion as the locker was never activated to say the item's been delivered. But sorted out quickly and other PUDO deliveries have gone smooth.

    All my TCG deliveries are also now back on track as they used to be and cost is about R5 more than it was last year, but seeing as I absorbed the previous increase, I brought my delivery cost in line again with what they charge (still absorbing a R0.90 difference my side, but that's minimal and it's just easier to charge flat R85 than R85.90) and I inform all my clients of the increased cost upfront so they are aware and none have complained yet.
     
    • Like Like x 1
    • Winner Winner x 1
    • List
  16. YeOldeOke

    Excellent Member

    5/5, 3 votes

    YeOldeOke Elite Vaper Supporting Vendor

    Threads:
    180
    Posts:
    1,553
    Country:
    South Africa
    Joined:
    25/3/16
    Gender:
    Male
    Location:
    Pretoria
    Ratings:
    +4,148
    Thanks. The local is now 86.25 + ~5% cc processing fee.
     
  17. ivc_mixer

    Excellent Member

    5/5, 6 votes

    ivc_mixer Life is good and I am blessed :) ECIGSSA Donor Supporting Vendor

    Threads:
    94
    Posts:
    1,325
    Country:
    South Africa
    Joined:
    16/12/16
    Gender:
    Male
    Location:
    Pretoria
    Ratings:
    +5,699
    That's interesting. I have a pre-pay account (like MTN Pay As You Go) and my quotes, local and to main cities like Durban or Cape Town) are all R86.25 final amount. Maybe look at setting something like that up. It's a pain sometimes as one needs to remember to top it up and if you don't then you find yourself sending via Rush.co.za (as TCG takes about 3 days to reflect money in your account after paying) but seems worth it cost wise. In saying that, not sure if you can go this route being a shop, but just try and find out.
     
  18. YeOldeOke

    Excellent Member

    5/5, 3 votes

    YeOldeOke Elite Vaper Supporting Vendor

    Threads:
    180
    Posts:
    1,553
    Country:
    South Africa
    Joined:
    25/3/16
    Gender:
    Male
    Location:
    Pretoria
    Ratings:
    +4,148
    Yes, it's 86.25. But how do you receive that 86.25. If by cc you pay processing fees on it. Not much, but multiply by monthly volumes.

    And just to clear up for those reading, 86.25 to other main centers is economy 3-4 days, not overnight. Overnight (or 1-2days depending location) is 120 approx, not sure by cents right now. Economy you may receive it quicker, or you may not.

    We are on CG's lowest rates. And we DON'T load shipping rates, we charge what we pay, or less.
     
    • Agree Agree x 1
    • Winner Winner x 1
    • List
    Last edited: 14/1/22
  19. ivc_mixer

    Excellent Member

    5/5, 6 votes

    ivc_mixer Life is good and I am blessed :) ECIGSSA Donor Supporting Vendor

    Threads:
    94
    Posts:
    1,325
    Country:
    South Africa
    Joined:
    16/12/16
    Gender:
    Male
    Location:
    Pretoria
    Ratings:
    +5,699
    I concur 100%. R86.25 from Pretoria to Cape Town does not mean you will get it next day, it will take 2, 3 or 4 days (more if a weekend is involved). To Durban it's usually overnight but can also take 2-3 days.

    True that
     
  20. TFM

    Not Rated Member

    0/5,

    TFM Supplier Supporting Vendor

    Threads:
    309
    Posts:
    364
    Country:
    South Africa
    Joined:
    6/2/19
    Location:
    Ballito
    Ratings:
    +405
    Problem that I have with TCG now is that if you do not book before 15:00 they simply don't come. Sometimes orders come in late and you can't book before 15:00... We don't have a daily collection anymore and we can't write manual waybills. This delays packages and clients get upset. I hate this new system :(
     
  21. YeOldeOke

    Excellent Member

    5/5, 3 votes

    YeOldeOke Elite Vaper Supporting Vendor

    Threads:
    180
    Posts:
    1,553
    Country:
    South Africa
    Joined:
    25/3/16
    Gender:
    Male
    Location:
    Pretoria
    Ratings:
    +4,148
    Maybe just put up a cutoff time for orders, then customers know anything placed after that will be processed next day. Generally they're happy with that, as long as they know upfront.
     
    • Thanks Thanks x 1
    • Agree Agree x 1
    • List
  22. ivc_mixer

    Excellent Member

    5/5, 6 votes

    ivc_mixer Life is good and I am blessed :) ECIGSSA Donor Supporting Vendor

    Threads:
    94
    Posts:
    1,325
    Country:
    South Africa
    Joined:
    16/12/16
    Gender:
    Male
    Location:
    Pretoria
    Ratings:
    +5,699
    I always thought it was 14:00, but checked their site now and it says 14:30:
    upload_2022-1-14_10-58-20.png

    It does state 'unless by other arrangement', so maybe contact your regional office and make alternate arrangements for later booking and pick up?
     
  23. Hooked

    Excellent Member

    4.66667/5, 15 votes

    Hooked Got a lot to learn... ECIGSSA Donor

    Threads:
    827
    Posts:
    15,079
    Country:
    South Africa
    Joined:
    10/9/17
    Gender:
    Female
    Location:
    Yzerfontein
    Ratings:
    +46,126
    No problems with Pudo, which I've used a few times in the past few days.
     
    • Informative Informative x 1
    • List
  24. ivc_mixer

    Excellent Member

    5/5, 6 votes

    ivc_mixer Life is good and I am blessed :) ECIGSSA Donor Supporting Vendor

    Threads:
    94
    Posts:
    1,325
    Country:
    South Africa
    Joined:
    16/12/16
    Gender:
    Male
    Location:
    Pretoria
    Ratings:
    +5,699
    Interesting. Got a email from TCG today. Cutting out the first two paragraphs where they talk about the migration, etc. etc. and then this:

    "We have also listened to your feedback regarding the rate structures that were launched with the new Client Portal. As a result of the overwhelming response, we will be restoring your account to the rate you were on prior to the migration on the 28th of December. This will be effective from 24 January 2022"

    This is likely only applicable to account holders like myself, etc. but still.
     
    • Winner Winner x 3
    • Like Like x 1
    • List
  25. Grand Guru

    Excellent Member

    5/5, 9 votes

    Grand Guru The Vape Guru ECIGSSA Donor

    Threads:
    46
    Posts:
    6,255
    Country:
    South Africa
    Joined:
    25/9/18
    Gender:
    Male
    Location:
    Bloemfontein
    Ratings:
    +43,147
    I hope this new change isn’t going to cause another mess…