Terrible Experience at Vaperite - Customer Lost

Discussion in 'Vaperite' started by Christos, 3/11/20.

  1. Christos

    Excellent Member

    5/5, 10 votes

    Christos Reonaut Staff Member Administrator VIP

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    Tagging @Vaperite South Africa.

    I don't care for a resolution on the matter or any correspondence.
    I just want to let you know you have lost a customer and I think the community needs to be aware of the situation so that you can do something about it in future.

    Firstly, I spoke to a online consultant on your website who told me Bedford has stock.
    Secondly, I phone Bedford and confirmed stock with one of the sales reps.

    I arrived, after a long drive to be told the unit is missing spares and they can have them to me by Friday. Why did I even bother confirming stock online with an agent and then in store with a representative is beyond my comprehension at this stage.

    Seriously, are you guys using stock management systems from the 1930? The claim of being the biggest vape chain in this country is seriously misleading especially if you cant get stock right.

    I also want to point out that the guys told me its a warranty claim unit and they are waiting for spare parts before they can sell the unit. Were the guys going to sell me a 2nd hand unit disguised as new because it had a warranty claim while I pay full price?

    If I were to rate you from one to ten, one being poor and ten excellent and also taking my past experience into account I would give you a three and that's only because your staff answer the phone.

    Irrespective. I wont spent another cent with Vaperite. Also, I have already purchased what I wanted elsewhere.

    Goodbye Vaperite. I hope you sort out your issues so nobody else has to experience this.
     
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  2. Christos

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    5/5, 10 votes

    Christos Reonaut Staff Member Administrator VIP

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    I want to thank @Vaperite South Africa for their prompt response to me and their willingness to resolve the matter.
    I think you have the hallmark of a great company blueprint and I dont doubt that your after sales service is exceptional. I doubt I will ever deal with any sales reps again but for anyone reading my post, Vaperite has been exceptional in contacting me and trying to rectify the situation.
     
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  3. Vaperite South Africa

    Excellent Member

    5/5, 3 votes

    Vaperite South Africa Because Quality is Everything Supporting Vendor

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    Sorry about this Christos. We will rectify the situation
     
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  4. Stranger

    Excellent Member

    5/5, 2 votes

    Stranger Elite Vaper

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    It is said often: it is not the mistake that defines the company, it is how they deal with it.

    I have made several purchases from Vaperite with no issues whatsoever, so I am happy to see a customer getting a response.
     
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