Ordered yesterday morning, received my order first thing this morning. I'd expect that sort of turnaround Jhb->Jhb or Pta->Jhb, to get it so quickly Richards Bay->Jhb was impressive. Everything was wrapped very securely and I received some extra goodies I hadn't expected, which is always a pleasant surprise. I did have a minor glitch with the order, which @Erica_TFM responded to and rectified (and more!) literally within minutes. The labels on the bottles contain the same percentage recommendations as are on the website. Although mixing percentages are a notoriously tricky and subjective thing, I think this is a helpful starting point guide for mixers, and something to distinguish The Flavour Mill's attention to detail. As a further customer service, they updated me regularly by email on the progress of my order. For new mixers, I can highly recommend the scale that The Flavour Mill stock. I bought a similar scale for R30 more from the local China mall and was disappointed with its quality and performance. This scale is streets better and at an unbeatable price. The 200g limit may be an issue for mixers who like to mix more than 100ml of juice at a time. But I rarely mix above 50ml so this is perfect for me. Overall, top class and very responsive service, I will be buying from them again.