The Vape Den - Retailer reviews

Discussion in 'Vendor Reviews - Local' started by Rafique, 6/12/18.

  1. Rafique

    Excellent Member

    5/5, 4 votes

    Rafique Juice Junky ECIGSSA Donor

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    I don't see a review for these guys and I must say I am really impressed.

    I really appreciate good service and communication and this vendor @Pho3niX90 has been one of the best vendors to deal with.

    From completing the order to the shipping I have had constant communication and responses very quick.

    I will gladly continue to support this vendor going forward and has made my list of go to vendors.

    Keep up the brilliant service.
     
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  2. Silver

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    5/5, 35 votes

    Silver Flavour and throat hit seeker Staff Member Administrator ECIGSSA Donor VIP

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    Thanks for the feedback and the thread @Rafique

    Congrats @Pho3niX90 , @Rafique is a long standing member here so he knows the ropes - getting feedback like this from him means you must be doing things right!
     
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  3. CaliGuy

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    CaliGuy Dedicated Vaper

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    I have to second @Rafique on his review of The Vape Den, @Pho3niX90 is a upstanding guy and I wish him all the best with his business as he has shown me on more than one occasion that customer service and satisfaction is front and center.
     
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  4. Pho3niX90

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    5/5, 3 votes

    Pho3niX90 Experienced Vaper ECIGSSA Donor Supporting Vendor

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    Thank you very much @Rafique and @CaliGuy for the kind words, I really do appreciate it :)
     
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  5. Sash

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    5/5, 2 votes

    Sash Experienced Vaper Supporting Vendor

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    If I can just chip in my 2c....He handles suppliers just as well 8--) and is always a pleasure to work with
     
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  6. Caramia

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    Caramia Elite Vaper

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    Ditto what everyone said - I am very impressed with The Vape Den, constant updates and feedback on my order, plus the free cotton.
    Will be on my go-to list as well.
     
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  7. JackoWacko

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    0/5,

    JackoWacko Noob Vaper

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    I would also like to comment on the amazing service from The Vape Den.

    I pre-ordered the Serpent Elevate and needed to change my delivery address a day before the time of delivery. He did it with a smile and also kept me in constant feedback with notifications.

    Have a great day and thanks again!
     
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  8. Pho3niX90

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    5/5, 3 votes

    Pho3niX90 Experienced Vaper ECIGSSA Donor Supporting Vendor

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    Thanks guys, I do appreciate all the feedback.

    I truly believe in treating everyone the same way I would want to be treated.
     
  9. SmokeyJoe

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    SmokeyJoe On a journey to find my marbles

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    Bravo!
     
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  10. Gringo

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    Gringo Experienced Vaper

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    No,no,no...
    THANK you Sir !!!!!
    Two down and one more to go... my second Juggerknot in SS on its way from my favourite candy store....:D
     
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  11. MrGSmokeFree

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    5/5, 2 votes

    MrGSmokeFree Loves tobacco juice with a kick ECIGSSA Donor

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    2018-12-10 11.45.50.jpg
    I would like to thank The Vape Den for the super great service @Pho3niX90 .You will be getting alot more orders from my side. Your business is going to go far. Once again thank you for the super , fast great service . You sir and your business are :number_one:
     
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  12. Pho3niX90

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    5/5, 3 votes

    Pho3niX90 Experienced Vaper ECIGSSA Donor Supporting Vendor

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    Thank you kindly :)

    Love the pic

    Sent from my SM-N950F using Tapatalk
     
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  13. baksteen8168

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    5/5, 2 votes

    baksteen8168 Useful Idiot

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    Probably THE BEST online retailer! @Pho3niX90 doesn't just listen to feedback from the community, but actually acts on it too. Website is one of the cleanest and easiest to navigate. Offers brilliant shipping rates. Love the little Thank You mail after an order is placed.

    Thanks @Pho3niX90 !
     
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  14. Christos

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    5/5, 9 votes

    Christos Reonaut Staff Member Moderator

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    Wait till you get the notifications at every step of your parcels progress. ;)
     
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  15. baksteen8168

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    Oh I've been getting them. @Pho3niX90 is on the ball!
     
  16. Rafique

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    Rafique Juice Junky ECIGSSA Donor

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    Wait until you have a problem with an item then you will see how brilliant their service is.

    It's one thing to have communication throughout the delivery but after sales is just as good.

    I highly recommend anyone that hasn't purchased from this vendor to give them a try.

    They have set the bench mark in what I expect from a vendor.
     
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  17. baksteen8168

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    5/5, 2 votes

    baksteen8168 Useful Idiot

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    Was just thinking... The only thing that could potentially make Vape Den any better would be the ability to laybuy. :p:rofl:
     
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  18. Christos

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    5/5, 9 votes

    Christos Reonaut Staff Member Moderator

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    R20 Cotton pads over 6 months? :D
     
  19. KarlDP

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    5/5, 1 vote

    KarlDP Experienced Vaper ECIGSSA Donor

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    Just want to give a massive shout out to @Pho3niX90 for once again the amazing customer service. Placed my order on their awesome easy to use website and paid using Zapper QR scanner (man its so easy love this payment method. Lightning fast). And within 2 minutes i got my shipping confirmation email.

    Keep up the amazing work as The Vape Den will just go from strength to strength.
     
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  20. KarlDP

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    KarlDP Experienced Vaper ECIGSSA Donor

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    Oh and i cannot wait for my Black Juggerknot Mini to arrive and ship. Best price around without any doubt. Order placed and sitting waiting on the edge of my seat.
     
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  21. baksteen8168

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    baksteen8168 Useful Idiot

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    :rofl::rofl::rofl::rofl:

    Was thinking more along the lines of the Lost Vape Drone. :-D
     
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  22. baksteen8168

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    baksteen8168 Useful Idiot

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    Wow, JUST WOW.

    @Pho3niX90 after sales service is just phenomenal. I placed an order for my favorite juice and thought I'd get 2 of the marked down juices he has in stock too. Proceeded to place my order and paid using the super easy and very convenient Zapper platform. Next morning my parcel is handed to me by a very friendly courier guy. Opened it and bam... Someone accidentally sent me Dinner Lady Mango Tart instead of Dinner Lady Orange Tart.

    Now this has happened to me twice before when ordering from other vendors and I knew from experience with those two that I would have to send the item back before they replace it for me. I also had to pay for return shipping with those other two vendors.

    NOT with VapeDen
    .
    I contacted @Pho3niX90 via Ecigssa PM system and he promptly sorted out the problem. Told me that under no circumstances should a client pay for a mistake made by a business, be it financial or time and also kindly told me to KEEP the mango tart (even though I offered multiple times to return it), and within 10 minutes I had an email from VapeDen telling me that another parcel is on the way. This morning I got my second parcel and he even added a pack of cotton in there.

    @Pho3niX90 - You Sir are by far the best when it comes to customer satisfaction. Thank you so much for sorting this problem out with the utmost professionalism.
     
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  23. Slick

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    5/5, 1 vote

    Slick Elite Vaper

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    I hope next time I order from Vape Den @Pho3niX90 sends me the wrong juice too :)
     
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