Dear @Momo121, Thank you so very very much for your dedication to service excellence. In SA we have grown accustom to bad service. Sadly, it has become the norm .. and so many of us jump and cry wolf when confronted with it yet again (that was me .. sorry). But not for you and your company ! You sir, deserve a Bell's ! Thank you, I look forward to dealing with you again, safe in the knowledge that you DO CARE about your customers ! Skramrox Ps. Thanks for taking the time to send me a HAND written FULL page letter that came with my parcel .. it was a very kind gesture. Customer for life !