This is how you build a brand !

Discussion in 'E Liquid Concentrates' started by Skramrox, 2/8/16.

Discuss E Liquid Concentrates on South Africa's Vaping Enthusiast's Forum

  1. Skramrox

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    Skramrox New Vaper

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    Dear @Momo121,

    Thank you so very very much for your dedication to service excellence. In SA we have grown accustom to bad service. Sadly, it has become the norm .. and so many of us jump and cry wolf when confronted with it yet again (that was me .. sorry). But not for you and your company !

    You sir, deserve a Bell's !

    Thank you, I look forward to dealing with you again, safe in the knowledge that you DO CARE about your customers !

    Skramrox :)

    Ps. Thanks for taking the time to send me a HAND written FULL page letter that came with my parcel .. it was a very kind gesture. Customer for life !
     
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  2. Glytch

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    Glytch I Vape Therefore I Am Vaping: 3 Years

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  3. Momo121

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    Momo121 E Liquid Concentrates Supporting Vendor

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    @Skramrox

    The least we could do was try to put back a smile on your face. We can well imagine the disappointment you encountered the first time around.

    And to all DIY enthusiasts out there, we encourage you to give us your feedback.

    Although compliments are good for our ego, we seldom learn anything from them. By sharing your negative feedback as well, we can learn to serve you better.
     
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  4. SAVaper

    Excellent Member

    5/5, 3 votes

    SAVaper Elite Vaper Vaping: 1 Year

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    Well done.
     
  5. Momo121

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    Momo121 E Liquid Concentrates Supporting Vendor

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    Thanks
     
  6. Silver

    Excellent Member

    5/5, 30 votes

    Silver Flavour and throat hit seeker Vaping: 3 Years Staff Member Administrator ECIGSSA Donor VIP

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    Admin
    Negative feedback @Momo121
    You need your full details in your signature
    Email, telephone and website!
     
  7. Nicholas

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    Nicholas Sir Vapor the greater

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    Just got my package from them :thumbup::thumbup:

    really awesome and quick service, also i couldn't find the flavours i needed anywhere else so that's a plus aswell. will definitely be doing business again
     
  8. Skramrox

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    Skramrox New Vaper

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    So I ran out of flavor for mixing .. had to smoke menthol for a week (that's all I had left).

    Placed another order yesterday with ELC .. order just arrived .. yay for me !!

    Thanks @Momo121 for brightening my day ! As usual: fast, friendly, reliable, easy !
     
  9. Naz

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    Naz Experienced Vaper

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    Placed my order on Wednesday night and received my parcel the very next day! It was my first order from them and won't be my last! Awesome stuff @Momo121
     
  10. Imthiaz Khan

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    5/5, 2 votes

    Imthiaz Khan Flavor chaser

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    Awesome website :)
    Seeing it for the first time...
     
  11. therazia

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    therazia Experienced Vaper

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    @Momo121 I just want to add to this thread.
    I received my concentrates today and I'm mighty impressed.
    The handwritten note is really a nice touch but the bottle labels are amazing.
    For the other DIY'ers wondering if they should order here... Definitely.

    They emphasize the concentrate name a really well. So looking between my 150 other concentrates, I can easily read and find my concentrates from them. Which is just another small point in customer service that puts them as my current favorites between the vast list in South Africa.
     
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