Vape King - Retailer Reviews

Discussion in 'Local Retail Reviews' started by Silver, 22/2/14.

Discuss Local Retail Reviews on South Africa's Vaping Enthusiast's Forum

  1. Silver

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    Hi all

    This review is long overdue.

    Have bought from VapeKing a few times. Once at a Vape Meet at their place. Once I collected from their premises. Another time at the 2nd Vape Meet, where they brought the items along and finally, via their website and a courier delivery.

    For those who don't know, VapeKing is one of the local retailers. Their website is www.vapeking.co.za. They are based in Fourways, near Monte Casino. Warren, the founder of VapeKing (@Gizmo on this forum) actually created this forum. At first, some were a bit apprehensive (myself included) but it's been a few months now and they have conducted themselves impeccably. In no way have they abused this forum for the benefit of their vaping business. Instead, I think their contributions have made vaping better for me.

    Knowledge and product - their knowledge on the vaping gear is very good. @Gizmo and @Stroodlepuff (who runs the business with @Gizmo) are vapers themselves. So they know their stuff. They try out the products they sell. They also do their research and try to bring in the products that us vapers want most.

    Variety, choice and availability - it has grown nicely of late. They cater for the full spectrum from beginner to advanced vaper. Only problem is that sometimes the really nice gear is sold out quickly. So you need to move fairly fast after a big shipment has arrived! You need to keep your eyes on announcements in their section on this forum.

    Authenticity of products - all the products I have from VapeKing are authentic. Clones are marketed as clones and not the originals. To my knowledge, all their products are from the genuine suppliers.

    Pricing is good - not easy to rate this for me since I only know of a few other local places to compare. And some of VapeKing's gear is not available anywhere else I know of. Nevertheless, from what I can tell, their pricing is good. For example, their PT2Mini starter pack is a great deal. On a few other things, I'd say their pricing is either in line or slightly lower than other retailers.

    Service overall is very good. @Gizmo and @Stroodlepuff have gone out of their way several times to accommodate me. They know how to make their customers feel special. Their responsiveness is legendary. This is how I wish most businesses in SA were. Email queries and even messages through this forum get answered mostly within minutes. Well done guys, it's great to know you are only a click away.

    Friendliness is top notch. @Stroodlepuff has to be one of the most friendly people around!

    Delivery - haven't had much experience with delivery since I've either collected or met up at vape meets. The one delivery I did have was not too good. It was all delivered in good order but took about a week. I discovered afterward there was another suburb tagged on to the end of the address. I think it was a genuine mistake that crept in and not one that was caused by VapeKing.

    Packaging - all products are in their original packaging as supplied from the vendor. VapeKing puts it in a nice leopard paw print (I think) bag. Nothing too fancy.

    Website is good - it looks nice, has good photos of the products and is easy to use. It does its job well.

    Areas for improvement
    - variety of juices is limited. While they are the distributors of 5Pawns, which is fantastic, these are too expensive as an all day vape. TopQ is not bad, but that's all that is available. I think they need a lot more variety on the juice front.
    - nothing else that I can think of that needs improvement ;-)

    Overall, I can strongly recommend VapeKing as a great retailer to get your vape gear.
     
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  2. johan

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    Thanks for the informative review @Silver1, I haven't bought from them yet, however I can confirm your statement re knowledgeable and friendliness. Phoned them about 2 weeks ago and @Gizmo answered all my noob questions with excellent advice. I fully understand why hardware dealers limit their juice stock - you have to focus on what you are good at and leave something like juice, which is so varied in "personal taste" to guys specializing in juice like @Oupa etc. In short it makes absolute sense to stick to your core business (If you sell cars you don't sell petrol as well).
     
  3. Rob Fisher

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    I can review the delivery because I'm in Durbs! It works like gangbusters and apart from one delivery when they changed couriers the delivery has been perfect! Order today and by midday the next day my goodies arrive!

    I have to say I will always order from Vape King first before any other supplier because their systems work so well and the advice and efficient service has been unmatched in my quest to buy things online!

    I found myself ordering three days in a row just to see if the first delivery was a fluke... and it wasn't...

    I can't rave enough about Vape King! Silver you were spot on with your review!

    Before I order anything from anywhere I check Vape King first and only if they don't have it do I venture onto another web site...

    Except for Juice because VM has an awesome range... I pretty much only use VM and topQ from Vape King!
     
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  4. devdev

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    Yes I can agree with Silver, that Vapeking do stand by their products and that Giz and Stroodle are solid, honest and committed to their customers.

    I used to feel that they didn't have sufficient juice stock, when buying ready made juice was more important to me, now that I am making my own I just wish they would stock concentrated flavours :D

    I try to support all of the local vaping suppliers present on the forum, as the more suppliers we have the more variety the customers get. Well done though guys (even though I rip Giz off about his coil building skills ;) )
     
  5. Silver

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    It's a pleasure @johanct, nice to hear - also great to hear others talk highly of places I think are good. So it means it's not just special service to me or a once-off.

    Just on your comment about VapeKing specialising in hardware and leaving juices to people like @Oupa. I don't actually agree with that fully. @Oupa is a manufacturer of his own juices, he doesn't specialise in sourcing and bringing in a variety of other juices. So VM is his line and that's what we get from him. He is the fuel manufacturer in your analogy ;-)

    There are hundreds, if not thousands of juices available internationally. The problem is deciding which ones to bring in, getting them through customs and then hoping that people here will like them. So I fully understand why that is quite challenging. But I think VapeKing is well positioned to do that. They have demonstrated that with 5Pawns. I am sure they are quite surprised at the uptake despite the price point.

    The only other retailer (that I know of) that carries a fairly wide range is eCiggies. But I have tried a lot of their juices. Most of them are either Liqua or other Asian brands, some rebranded as eCiggies. Unfortunately, I have not had much luck with them. Have tried quite a few. All credit to them though for bringing them in and stocking them. I think the market is ready though for someone (like VapeKing) to bring in a few other really good liquid brands. Some maybe at the cheaper end and some additional premium ones.

    The other avenue is to make your own juices. Who knows, perhaps in time to come there will be many local juice manufacturers. This is going to get very exciting and I can't wait to taste them.... ;-)
     
    Last edited: 22/2/14
  6. Silver

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    Hi Rob, was thinking of you when I wrote that review, given your recent flurry of purchases from VapeKing ;-)
    Wow, that is a damn good delivery time - next day in Durban.
    Nice to read your comments... thanks for the feedback.
     
  7. Silver

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    Good to hear your feedback @devdev. Thanks

    On the point of supporting local suppliers, I cannot agree with you more. If it can be bought from a local supplier then that is my first choice. I don't mind if it costs a bit more. As you say, the more we support them the better it is for us in the long run.
     
  8. Andre

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    As to service, my yardstick is the response when you ask for something not routinely done. With Vapeking I have done that twice and the response has been magnificent. All my queries have been attended to asap. Outstanding service. And being on the forum is a double edged sword for resellers - you have a direct line to committed vapers, but if your product or service is not good you will get exposed very quickly. Being the owners of this forum, Vapeking has an even finer line to walk. Bar one or 2 hiccups, they have handled this with aplomb.

    As to stock, eciggies is still the benchmark. Unfortunately they are not active on the forum, and from the comments by members their service is not up to scratch.
     
  9. Silver

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    I agree with you that eCiggies is well stocked @Matthee - I suppose its a function of how long they have been going for. I heard a number of years. I also think its a real pity that they are not active on this forum.
     
  10. Stroodlepuff

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    Thank you for the amazingly kind words @Silver1 this was a pleasant surprise :) I haven't been on the forum all weekend so this was really nice to see. With regards to the juice front we agree with you that we need more variety, there are a few things in the pipeline with regards to the range of juices which will be announced as soon as we are ready. But wow thank you for the awesome review :)
     
  11. Stroodlepuff

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    Thank you for the kind words Rob :)
     
  12. Stroodlepuff

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    Thanks @devdev
     
  13. Stroodlepuff

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    Thank you @Matthee
     
  14. Silver

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    It's a pleasure @Gizmo, you dont have to thank me. What I experience is what I write ;-)
    As customers, I think it's good to give feedback - both positive and negative.
    Congrats in any event on a job well done so far!
     
  15. ShaneW

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    Agree 100% with your review @Silver1

    I was apprehensive at 1st, only because they were out of stock of some of the items I was looking for at the time, so I bought from Eciggies. I've subsequently placed 2 orders through vapeking and their service and delivery has been impeccable.

    As Rob said, I will always try them 1st from now on!

    Keep up the great work guys... we really appreciate it!
     
  16. Rex_Bael

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    I have only bought from VapeKing thus far, but I have to say they have been excellent and have given me no reason to look elsewhere. Their service has been impeccable and they have been very accommodating.
     
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  17. johan

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    Haven't found a bad certified retailer yet listed on this forum.
     
  18. Rob Fisher

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    I was lucky enough to discover Vape King when I realised there was more to Vaping than the Twisp... they continue to impress me with their business... awesome web site... they run the forums (for I will forever be eternally grateful)... and their service levels are fantastic. Thier response times to emails and PM are unparalleled and their delivery speeds could not be faster. I guess that is testament to their current stock levels. :p

    I was stressing because I have been converting stinkies left right and centre and my personal stinky conversion tally is... let me count... Johan, Merle, Howie, Bettina, Ronnie, Graham, Dave and Dallas... that's eight so far... and one of them I converted to an MVP and there are none in stock anywhere... so what does Stroods do? She sells me hers (it's pristine) and says she will wait the week or so for new stock... and at a very special price!

    Stroods, Giz and Vape King you guys simply rock!

    PS Stroods it arrived this morning and there will be one less stinkie Golf Pro from today onwards! :D
     
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  19. Stroodlepuff

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    Always a pleasure Rob :)
     
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  20. Andre

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    Awesome, thanks for reporting this @Rob Fisher. And kudos to Vapeking.
     
  21. Silver

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    Super post. Shouldnt this go under the retailer review section for vapeking?
     
  22. Rob Fisher

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    Whoops my bad... never saw that thread... yes it should... pretty please @Matthee
     
  23. ET

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    should i merge this with the existing vape king thread?
     
  24. Rob Fisher

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    Sure if it's in the Retailer review section. Thanks @denizenx!
     
  25. bones

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    Great service. Bought some stuff yesterday, and expecting delivery soon. Just wanted to bring to your attention the display of your site through a firewall. I viewed the site via my home network and it displays fine, however on the company network, which goes through a firewall, the top navigation does not display. The images do not load. i have a feeling the style or images are being blocked by our firewall. I have attached a pic for reference [​IMG]
     
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