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Discussion in 'Vendor Reviews - Local' started by Silver, 22/2/14.
Thx @Silver !
My best service award has to go to Vapour Mountain.
Not only are their juices simply amazing, but their customer service is top notch. They're constantly putting the customer first.
Lemme share my experience:
I recently upgraded my Evod setup to a Kanger topbox mod and I still had two sealed bottles of 9mg VM4 (100ml & 30ml). I humbly called Chrystel at Vapour Mountain and asked if I could swop the juice for a low level nicotine juice. They said No Problem! and didn't trouble me with any questions.
My point being, any vendor could have been difficult and said tough luck, order new juice... but this was not the case with Vapour Mountain. My juice was ready for me to vape at my door in less than a week.
For the love of Vapour Mountain :
Thank you for the kind words @Scorpion_8900 ! We appreciate your support!
I have to say , These guys rock !!! DELICIOUS juices and it's an absolute pleasure purchasing from them .. Chrystel is always so friendly and engaging LOVE VAPOUR MOUNTAIN !!!! And VM4 and XXX and Banana cream and Tropical Ice and and and ...
I am impressed with the service from Vapour Mountain and The Courier Guy.
Ordered and paid last Friday, was picked up by The Courier Guy on Tuesday.
Received my package this morning.
Less than 48 hours from Cape Town to Ellisras!!
Big shout out to you guys @Oupa!!!! Your staff has been extremely helpful - I dealt with Chanel mainly. I had to find a way to ship some XXX juice up to Nigeria and she went the extra mile to find various shipping options and obtained quotes on my behalf. So we finalized the transaction today and now we will wait it out so see if we have found a reliable way to get vaping goods to my part of the world. On top of that, she added something special into the order.
Hoping to see you guys in the shop when I come down in September.
You are welcome! Hope the goods reach you in good time and in perfect condition... and thank you for your valuable support, even when out of the country!
Geez... Seems like payday is tooo faaar... I can't wait to visit the shop to see all the goodies they've got!
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Visited the Vapour Mountain team yesterday
First had a lunch with @Oupa and Chrystel
Followed by a visit and a tour of their lab in Cape Town. This is where the Vapour Mountain juices are made.
A pic with @Oupa in their factory shop
The place is great. The lab where the juices are made is spotless and tidy. And as always the hospitality and good vibes from the VM staff is awesome.
It's amazing to be able to see the development and growth over the years, having vaped the VM juices for a long time.
Congrats @Oupa and Chrystel on all the achievements and wishing you guys all the best for the future! Very proud of you!!
Thank you for the visit @Silver ... Always good seeing you down in the Cape!
Just a HUGE Shout out to @Oupa helping me out of a huge dilemma. I have a colleague which I helped of the stinkies about two years ago with VM XXX. Every 3 months I order the usual XXX order (12-14 100mls) for her and a friend as it is all they vape, and nothing else.
Again last week I was asked to please order the usual XXX which I did and was delivered when I got the dredded phone call... I accidently ordered RED PILL (me thinks its @Rob Fisher 's fault on always posting his big hauls of Red Pill, brainwashing me in the process )
Needless to say, phoned @Oupa, explained my predicament on which he promptly acted on sending me the correct XXX order with no additional courier fees and I sent back the Red Pill.
@Oupa, thank you again for going out of your way even as it was my mistake, and I can assure you, you have customers for life as the colleague and friend was amazed at your quick response and setting my mistake right with their beloved XXX. They also asked that I convey their heartfelt gratitude to you.
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Guilty as charged!