What do you value most in a vaping vendor?

Discussion in 'Surveys and Polls' started by Silver, 7/12/18.

What do you value most in your vaping vendor?

  1. A wide range of products

    69.0%
  2. Low prices

    57.7%
  3. First to get new products

    15.5%
  4. Ability to build a relationship with key individuals

    38.0%
  5. Excellent after sales service

    53.5%
  6. Strong website with free delivery (above a low level of spend)

    52.1%
  7. Physical shop with friendly & knowledgeable staff - try before you buy on juices and hardware

    33.8%
  8. Good loyalty program

    11.3%
  9. Availablility of higher end gear

    8.5%
  10. Stocking coils and spares long after the purchase

    36.6%
Multiple votes are allowed.
  1. Hooked

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    @ARYANTO I don't think that they do. Vendors, for example, often have different stock for B & M and online.
     
  2. Silver

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    So far the following attributes are in the lead

    A wide range of products - 41 votes
    Low prices - 34 votes
    Excellent after sales service - 33 votes
    Strong website with free delivery (above low level of spend) - 32 votes


    Interesting that first to get new products and loyalty program have less than 10 votes

    If you havent voted yet, please login with a normal browser and vote. Lets get more votes in and hopefully this can add value to all, including the vendors - perhaps it can help inform their plans for 2019
     
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  3. Silver

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    Bumping this for the new year
    Happy 2019!

    For those who haven't voted yet in the poll, please cast your votes - using a normal browser (not Tapatalk)

    Feel free to add your comments and lets hope it can benefit all.
     
  4. DaveH

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    I haven't voted because the two most important attributes for me aren't there. :(

    Dave
     
  5. Silver

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    Hi @DaveH
    Please tell us what those two attributes are ?
    :D
     
  6. DaveH

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    I knew you would ask :)

    Honesty
    Trust

    :)
    Dave
     
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  7. Silver

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    Hi @DaveH
    Thanks for that. Its a good point and I agree with you.
    Could honesty and trust be combined into a single attribute? Or must they be separate? Perhaps you can just expand a bit.

    Reason I am asking is that I think we could look at swapping out one of the lower scoring attributes in the poll with this. But the poll system only takes 10 options...
     
  8. DaveH

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    Hi @Silver

    I wouldn't 'swap out' any it will skew the results because of those already voted.

    I have looked at this thread a few times and I have thought to myself maybe, Honesty, Truethfulness, and Trustworthy are "givens"
    in that the all vendors are considered to be honest, truethful and trustworthy.

    Like the saying "Honesty is the best policy".

    Also honesty, truethfulness, and trustworthy do seemed to be linked to each other and furthermore would any one want to do business with someone who was thought to be dishonest, not truethful and untrustworthy.

    I am now off topic and going into the murky realms of philosophy.

    :)
    Dave
     
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  9. Hooked

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    @Silver Wouldn't you like to start another thread on What do you hate most in your vendor?

    But this time check your spelling / typos ;)
     
  10. Silver

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    Lol, thanks for finding the typo @Hooked !
    I looked and looked, then i saw it. Vemdor. It has been corrected.

    As for what you hate most in your vendor, thanks for the suggestion. Will think about it but not too sure what are all the attributes to put in for that.
     
  11. Hooked

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    @Silver Perhaps let people reply up to a certain date then do stats, instead of having a running poll?
     
  12. Hooked

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    Ah here's something I'd like to add:

    An apology from a vendor when they've made a mistake. Who can't forgive someone who says, "I'm sorry, it was my mistake." ?
     
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  13. ARYANTO

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    Arrogant ass - that's me - ordered from your shop 7 times , walked into the same shop 5 times but you can't find my ''profile'' or e-mail [ for a 4 .00 reward], ffs I'm on your mailing list - does'nt your capturing software work ?
    I will buy you a notebook from Spar - r3.99 , this is serious business , yes you spent money to bring in goods , I can do the same , but it will cost me more but what you do not understand ... the money is in my pocket and I will go elsewhere and wait 6 weeks to get the same overpriced stuff ...cheaper , respect me and my stupid requests.., maybe you'll win me for life
     
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    Last edited: 5/1/19
  14. Hooked

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    Why the disagree @ARYANTO ? Do you think that vendors should not apologise for a mistake? Or is your disagree a mistake lol?
     
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  15. ARYANTO

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    Apology , must be too many late nights !
     
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  16. Hooked

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    @ARYANTO This thread is "What do you value most in a vaping vendor". So you value it when a vendor can't find your profile? My, what a patient man you are.
     
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  17. G+3

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    G+3 New Vaper

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    So as not to start a new topic I thought I would revive this thread. A bit of a rant to all the vendors out there mainly local ones. The websites and online shopping is becoming a pain in my rear. Mainly because of no active updating of their websites or online stores. Pages and pages, some up to 72 pages of worthless info. No stock or sold out on just about everything. So my rant continues with if you(the vendor name here) don't have stock why not remove the item from your website. In the sale section only put things you have and not just old stock that was way over priced then and still is. Remove pages like 'festive deals' caus it ain't Christmas no more. To troll through some of these websites is no more. After two or three pages and seeing the same stuff for months and months and months (I agree if there is stock yes keep it up on the online store but months have gone by with the same stuff showing no stock or sold out) I move on to another store. It may look impressive to have every juice, mod, tank, coil, wick, tool, battery, charger and what not else made for vaping on your website store but no stock....eish

    In my case I google what I want, compare a few websites for price. Click click then 5 to 7 days later...ding dong at my door from overseas. Local is becoming very time consuming with all the out dated websites around.

    Rant off
     
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  18. Hooked

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    Agree wholeheartedly!!!! What's the point of advertising something which you don't have???? It just wastes the customer's time - and data!
     
  19. CMMACKEM

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    I personally do not care about about price as long as I get great service, one store in particular I frequent, they treat me like I am part of the family. Unfortunatly this has been lacking in a few stores to be honest.
     
    Last edited: 21/2/19