What should vendors do to ............

Discussion in 'General Vaporiser Talk' started by Stranger, 21/9/20.

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  1. Timwis

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    The problem in the UK and i don't want to paint everyone with the same brush so no doubt there will be exceptions but my experience of a lot of vape shops is that they are just managed by sales people as in if the vape shop shut they would work in an electrical shop or clothes shop and before vaping was a mainstream thing probably did.

    In my suburb of Bolton there are 2 vape shops, both just have one member of staff who also manage the shop, one when he hasn't got customers just stands outside the shop smoking a cigar and the manager of the other shop who is a really friendly bloke but actually admits he neither vapes or has any interest in it, it's just a job. Not exactly qualified to give advice unless i am missing something!
     
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    Last edited: 24/9/20
  2. Silver

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    I see that too sometimes
    And I can understand it @Timwis
    Here we are at the enthusiast side of vaping, listening to reviews (including yours) and discovering whether the manufacturer has made a hot product or just an average one

    I get your point that many of the vendors employ people that most likely have not tried all the products in their store.

    but there are some vendors who do have the knowledge but they don’t expose it or communicate it online well enough. That’s all I am saying. and I think it would add a lot of value to buyers like me who don’t have the time to research everything thoroughly.
     
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  3. Timwis

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    I agree what you are saying is desirable and i wasn't talking about online vendors but just giving my experience of vape shops in the UK which tend to have staff that don't vape, know next to nothing about it and who's only interest is selling without knowing or even caring if the product was suitable for the customer.
     
    Last edited: 24/9/20
  4. Silver

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    that’s interesting

    I would say the opposite is true for most vape shops here

    they are mostly manned by vapers and many of the staff have excellent knowledge of the products. Granted some have way more than others. But on balance I’d say most of the vendors are quite passionate about what they’re doing

    I just wish they would explain things more often - because many vapers especially newer vapers can be quite confused about all the gear and juices on offer
     
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  5. M.Adhir

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    My local vape store had this
    Separate colored bins for each type of item
    really cool. and colorful

    PSX_20200924_222207.jpg
     
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  6. NOOB

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    Couldn't agree with you more @Silver.

    I was introduced to vaping by a colleague. When I decided to buy my very first device/setup I walked into the shop and said that I was a smoker trying to quit and that I wanted a Voopoo Drag, but had no idea what else I need, or should get. I was told that the Wotofo Bravo will go well with the Drag and was also sold some batteries and juice. They wicked the Bravo up for me so that was awesome, but I had endless problems with wicking after that. The tank would leak, I would get dry hits etc. This put me off RTA's (especially the leaking) and that's when moved to squonking and RDA's and thanks to this forum I managed to figure out how to wick the RDA properly. I have only recently started using RTA's again, and I have to say I am thoroughly enjoying it. Some of you may point out that I should have gone back to the shop, but I live in a small town and the closest Brick & Mortar shop is about 120KM away, so it's not just a quick trip into town for me.

    The issue I have is that I was brand new to vaping and wicking and (I feel) this was never considered by the staff when bought that setup. The Bravo is not a beginner friendly RTA. Thinking back on it, I think they were perhaps trying to either get rid of stock or pushing a sale and took advantage of the fact that I knew absolutely NOTHING about vaping. Now, in all fairness not all B&M vendors are like this, so it would irresponsible of me to paint all of them with the same brush.

    I just feel like vendors should take the time to suggest and discuss products that would suite the end user's needs. There is absolutely no point in suggesting a device suited for experienced vapers to someone that is buying their first setup. This can be off putting to newcomers and they could end up going back to stinkies because "It's just easier" than vaping.
     
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  7. M.Adhir

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    My personal take. Just a general view over the few years I've been vaping. This doesn't apply to every store so before I get crucified for it let me rather make it clear.

    1) Better, less arrogant service. Whether I spend 5 rand or 5 grand, I'm a customer. Get the chip off your shoulder and treat us equally please. And no need to bash your competitors/ nearby stores.
    2) Better advice. Listen to what my needs are. Don't just sell my what is currently the hype because it's good for your sales. If I had proper advice when I started vaping, based on my needs. Those first few setups wouldn't have been needed.
    3) Testers in store. A problem during covid I understand, but being unable to test or sample before buying is a problem. Most of us have wasted thousands on juice which end up tasting like stale toenail jam when we get home.
    4) Free shipping - over a certain (fair) value.
    5) Range- why is it that we have to self import so much of our stuff? I'm not a high end vaper so it's not like I'm asking for exclusive stuff etc.
    6) Product descriptions - take the time to write descriptions which make sense after testing the darn product yourself. Almost every stores website has the same copied and pasted product descriptions
    7) Pricing- most of understand the dynamic about RRP and price ranges. A debate for another thread on another day but I'm sure people understand what I'm getting at here
    8) Product ranges for spares - basics such as o-rings (most are common sizes) but hardly any store keeps them
    9) Service (in terms of warranties/ product defects) . Most stores forget that when we make a purchase, we have an agreement with the store for which CPA should apply. When my product breaks why do I need to contact the manufacturer directly. When my car engine seizes under warranty, my first contact is the dealership, not the car factory in Germany. Same goes for juices when there's issues. I don't want to have to deal with a distro or juicer, I bought from your store. You should assist.
    10) After sales service. Follow up with customers after sales are complete. Even if you automate these initial messages. Ask you customer if they are satisfied with the purchase, if they need any help with anything. Many times the store sets you up the first time. When you get home and try to rewick etc for yourself, it's a nightmare.

    Again - just my 10 cents and nothing more.
     
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    Last edited: 25/9/20
  8. Stranger

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    I like this suggestion a lot and if I may add to it.

    If the atties or devices had a card with relevant info on it.

    RBA suitable for beginners
    Single coil/dual coil
    2ml/5ml tank
    Best for MTL/DTL

    You could even have these printed on mass with tick the box options.

    Often I have looked at the new shiny thing in the display but had to leave the shop to go research it on a PC.
     
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  9. Silver

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    I hear you @Stranger
    That is a good suggestion
    Even if its not done at a shop - this would be nice to have in a little table on the website.
     
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  10. Stranger

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    @Timwis

    Nah man Tim, you can't exclude a bloke from employment cause he has no inside info init. You gotta give on the job training like. What wif the POS and the stock taking, shop hygiene, labour laws, compliance and customer courtesy, how do ya expect product knowledge an all.

    Asking a bit much if ya ask me. i mean if you know nuffing about nuffing that is one fing, but knowing sumfing about sumfing is summit else init. ?
     
  11. Timwis

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    I once asked the Cigar smoking manager explaining i DIY (as he does sell concentrates, PG & VG) whether he had any sweetener and he proceeded to tell me that both Asda and Tesco's (supermarkets) will sell it, lol he actually thought i was after what you would put in a cup of tea rather than sugar, when it comes to hardware his knowledge doesn't improve!
     
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  12. Stranger

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    Aw man Tim, I have the picture in my head.

    Man in pub " I ad a customer today wot asked me for sweetener, bloody idiot fawt he was in ASDA, not the bloody vape shop init."
     
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  13. Timwis

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    He's the real Del Boy type!
     
  14. Jacques3Fox

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    For me I would prefer:

    1. Honest business
    2. Items should be in stock if on the online store
    3. Free shipping for a reasonable amount spent
    4. A secure website and must be aesthetically sound and professional looking
     
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  15. Timwis

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    We found a site exactly like this but we are not allowed to mention them again as it will put other vendors at an unfair disadvantage! HP
     
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  16. The eCigStore

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    This is so cool.. Where can we get these. Been searching for these for a while now.
     
  17. Puff the Magic Dragon

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    Just Google recycle bins. There are tons of retailers who sell them. I would recommend a company that disposes of the contents as well as providing the bins.

    My bet is that a lot of shops have bins for recycling but just chuck the contents in their normal municipal rubbish bins. They appear to be green and don't need to pay for the recycling aspect.
     
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  18. Timwis

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    We have colour coded bins so for household waste Black for landfill, Burgundy for Metal, plastic and glass, Beige for Paper and Cardboard and Green for Garden waste and so on with different collections each week. I went into a vape shop in Manchester about a year ago and they had a similar system but what became obvious was people were short of a bin or two!
     
  19. Kiai

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    I want free shipping for a decent order amount. Not free shipping above R1000 except for you since my courier company says your city Is further. I spend R5000 at one vendor in 7 weeks and then got told free shipping is not for me. That really **** me off. Then tell me R2000 for free shipping but not **** you regardless of how much you spend. Is there no loyalty for supporting customers? Vendors give a **** for me and I give a crap for them. I want good service at a decent price. If I cannot get it in South Africa then I will order from others. At least from an international supplier I expect the courier cost