With this thread in mind - "hate-towards-vape-shops"

Discussion in 'Capital Vapes' started by mad_hatter, 15/5/18.

  1. mad_hatter

    Average Member

    2.33333/5, 3 votes

    mad_hatter Experienced Vaper

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    Customer Service. Man, Capital Vapes has blown me away.

    Backstory: I purchased a Yihi SX Mini G Class from The eCig Store about a year ago. A few weeks ago, the screen died. I contacted the vendor, who recommended I deal with YiHi regarding the Warranty (Fun Fact, Yihi have a ONE YEAR warranty on their mods,three months on the USB connector thoug. How cool is that?)

    Yihi were prompt in getting back to me, gave me an RMA Code and put me in touch with Patrick at Capital Vapes, who is the authorized YiHi Service Provider in South Africa.

    Patrick was in touch almost immediately, and kept in touch constantly throughout the entire warranty process. The repair was completed in 1 (ONE) day, and I had my mod back in my hands less than a week after I had shipped it off to him.

    You made no money from me during this entire process, but you still ensured you had a happy customer. This is how it should be done.
     
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  2. Carnival

    Not Rated Member

    0/5,

    Carnival Live. Chill. Vape. ECIGSSA Donor

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    That's excellent news, WELL DONE Capital Vapes!!!
     
  3. BoogaBooga

    Not Rated Member

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    BoogaBooga New Vaper Supporting Vendor

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    Thank you so much for this

    It makes me really happy when my customers are happy :)

    Thank you for the kind words
     
  4. Rob Fisher

    Excellent Member

    5/5, 24 votes

    Rob Fisher ECIGSSA Admin Staff Member Administrator ECIGSSA Donor FINES MASTER VIP

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    Order #4511 was placed on October 4, 2018 and is currently Processing.

    Any news on this order @BoogaBooga?
     
  5. Rob Fisher

    Excellent Member

    5/5, 24 votes

    Rob Fisher ECIGSSA Admin Staff Member Administrator ECIGSSA Donor FINES MASTER VIP

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    Ignore last message! :)
    Capital 001.JPG
     
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  6. BoogaBooga

    Not Rated Member

    0/5,

    BoogaBooga New Vaper Supporting Vendor

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    Hi Uncle Rob

    Glad you received the package. I will follow up with The Courier Guy as to why it took so long to reach you.

    Please let me know if you need anything else.

    Best regards

    Patrick


    Sent from my iPhone using Tapatalk
     
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