No support from Sir Vape

[mad_hatter]

Knowing Craig and Hugo and all the guys at Sir Vape, I can say with certainty this is not the case!

Screen dead
"juice got into the mod"
Button not working
"juice got into the mod"
Chip fried
"juice got into the mod"
510 Pin faulty (VERY common on Wismec products)
"juice got into the mod"
Poor Paint Finish/ Paint peeling off
"juice got into/onto the mod"

I'm hearing the same tune being sung by many local vendors who simply cannot stand behind the products they sell. How well you know the vendor in question has absolutely no bearing on the issue at hand

 

[LeonRSA]

You cannot compare Vendor replies, Warranties T and C's. Just saying

We can compare quality of service received. Just saying

 

[boxerulez]

I take good care of my mods. I have a cuboid which was bought 3 years ago, and it is still going strong. I took particular care with the Smok by vaping with the adjustment buttons pointing upwards and away from the tank, as I had read of the problems with that button. Any juice leakage was immediately cleaned as well, so I was aghast to hear that juice was found in that area.
The point is that I do not have lots of money to throw around and replace broken mods. I will attempt to replace the button myself, and hope that the other components on the pcb is still ok...

Just blast the thing with elektrokleen and let it sit for a few days.

 

[VapingSquid]

I'm still on the fence about the conductivity of eliquid...

 

[Clouds4Days]

If one is having alot of electoronic issues with mods then i may have the solution.
I bring forth the Mech Mod...

 

[Puff the Magic Dragon]

Just my 10c worth.
The damage to the mod is reportedly a "destroyed" switch (no other damage is mentioned). Sir Vape employs a technician. Would it not be possible to get a new switch from SMOK, and have the technician replace it ? Replacing a switch on a PC board is a simple operation which I am sure the technician could accomplish in a few minutes.
If I was in @LeonRSA 's position I would gladly pay for a switch and a portion of the technician's hourly rate.
PS it would appear that SMOK only offers a very limited three-month warranty :
"There is a three month warranty for most of our battery operated devices. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. There is no warranty on cartomizers, atomizers, tanks, coils, drip tips, disposables, or any similar product unless it was DOA when you received it. "

 

[LeonRSA]

Just my 10c worth.
The damage to the mod is reportedly a "destroyed" switch (no other damage is mentioned). Sir Vape employs a technician. Would it not be possible to get a new switch from SMOK, and have the technician replace it ? Replacing a switch on a PC board is a simple operation which I am sure the technician could accomplish in a few minutes.
If I was in @LeonRSA 's position I would gladly pay for a switch and a portion of the technician's hourly rate.
PS it would appear that SMOK only offers a very limited three-month warranty :
"There is a three month warranty for most of our battery operated devices. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. There is no warranty on cartomizers, atomizers, tanks, coils, drip tips, disposables, or any similar product unless it was DOA when you received it. "

Nah, being an electronics hobbyist I will replace it myself. Sir Vape will not be getting my custom again.

 

[LeonRSA]

I'm still on the fence about the conductivity of eliquid...

ELiquid Conductivity is in the MegaOhms range. The juice on the button cannot possibly destroy it by shorting!

 

[Humbolt]

Personally I will never buy a Smok mod, ever. Since the early days when the Smok M80 came and had issues, I have heard too many stories of Smok mods breaking not long into their lives. Not saying Smok is crap, but I would much rather stay away myself.

 

[LeonRSA]

Personally I will never buy a Smok mod, ever. Since the early days when the Smok M80 came and had issues, I have heard too many stories of Smok mods breaking not long into their lives. Not saying Smok is crap, but I would much rather stay away myself.

Yup, I agree with you...

 

[Humbolt]

ELiquid Conductivity is in the MegaOhms range. The juice on the button cannot possibly destroy it by shorting!

There should be a polymer coating on the circuit board anyways to protect it from any moisture. Your issue is the switch, though. When you do get the mod back, post some pics maybe?

 

[BioHAZarD]

I am still of the opinion that where devices are not properly sealed by the manufacturer constitutes an inherent defect given the almost inevitable interaction between device and eliquid becoz all tanks/rda's leak at some stage

but yeah what can you do

 

[Puff the Magic Dragon]

@Clouds4Days . You make an interesting point. Ejuice doesn't appear to short out the limited electronics on mech mods. In theory, surely this is possible? e.g. positive wire on a mech box mod to the -ve.

 

[Humbolt]

I am still of the opinion that where devices are not properly sealed by the manufacturer constitutes an inherent defect given the almost inevitable interaction between device and eliquid becoz all tanks/rda's leak at some stage

but yeah what can you do

Agreed. My RX200 I've had for quite a long time now - almost 2 years I think. And its been my daily too. My daughter has dropped it on tiles too many times to count, its been soaked in e-liquid due to my terrible wicking on the Aromamiser Supreme which holds a metric crapton of juice, and its still going strong.

As you said, these devices need to be sealed properly and circuit boards coated properly.

 

[Quintusson]

Personally I will never buy a Smok mod, ever. Since the early days when the Smok M80 came and had issues, I have heard too many stories of Smok mods breaking not long into their lives. Not saying Smok is crap, but I would much rather stay away myself.

I bought a SMOK Quantum in 2016 some time, I think around September or such, and it is still going strong. The paint started cracking - I refer to it as its 'self inflicted art deco' look - but other than that it still works like a bomb. But it is a simple device. Five clicks for on, five clicks for off, set wattage, squeeze fire, done. I think the more technical an item becomes, the more possibility it has to break. But then I like technical, hence buying a Minikin V2 and then a Lost Vape Paranormal...

 

[Puff the Magic Dragon]

@Hooked . I can only agree with you. My rx200 is also two years old and has had more juice leaked onto it than an incontinent pensioner's nappy. It is still going strong. Same with my rx200s. Come to think of it, same with all 15 mods I own.
Pity this thread has been moved from the general forum as it has now developed into a discussion relevant to all vapers (leaking issues rather than vendor issues). If you search the word "leaking" on the forum you get 1 000 hits.

 

[mad_hatter]

some of you with long memories will remember how a large number of D

To make such brash claims against sir Vape is unfounded. Did you examine the faulty mod yourself that your so certain?
If the mod had a genuine fault, other than being filled with juice, it would have been replaced.

To blanket cover all vendors as being shifty is really in poor taste..

I really don't see the issue, the mod had juice inside, if Sir Vape sent it back to Smok they would not get a replacement. Do you really expect Sir Vape to carry this cost? It wasn't them that got juice in the mod after all.

I understand that the OP is a bit hurt he's not getting a replacement but chalk it up to school fees and move on.

Listen, you can kiss the various vendors (not just SV, FYI) ass as much as you want, they're your best friend when you're buying from them, but the moment shit goes wrong (especially with mods), they'll throw their Ts and Cs in your face and blame "juice got into the mod"

 

[mad_hatter]

I could go dig up history on the issues people had with the OG DNA200 Reuleaux's just after their release, but yeah... hearing how an out the box chip failure was blamed on "juice got into the mod" made me realize just how reluctant vendors are to stand behind the products they sell. It is what it is, hell, for quite some time *many* vendors refused to honor CPA conditions around return and repair (that has changed in the last year or so)

 

[mad_hatter]

No how about you listen, you don't know me or anything about me for that matter.
I know numerous people who have returned their mods to Sir Vape and other vendors and had them replaced. Coming here saying vendors are using the "juice in mod" as an excuse is an accusation against their ethics.

You clearly have an axe to grind, grind on..

Sent from my SM-G570F using Tapatalk

Please, go ahead and defend their honour. See how far that takes you

 

[Hooked]

@Hooked . I can only agree with you. My rx200 is also two years old and has had more juice leaked onto it than an incontinent pensioner's nappy. It is still going strong. Same with my rx200s. Come to think of it, same with all 15 mods I own.
Pity this thread has been moved from the general forum as it has now developed into a discussion relevant to all vapers (leaking issues rather than vendor issues). If you search the word "leaking" on the forum you get 1 000 hits.

@Puff the Magic Dragon I'm so glad that you agree with me - even though I haven't said anything!

 

[Puff the Magic Dragon]

@Hooked . You know I'm too scared to disagree with you. Sorry. I meant @Humbolt

 

[LeonRSA]

There should be a polymer coating on the circuit board anyways to protect it from any moisture. Your issue is the switch, though. When you do get the mod back, post some pics maybe?

Yeah I will. I did receive some pics from @Sir Vape showing the offending button. And it also shows that the paintwork is badly messed up around the display...This was caused by the tech guy dismantling the mod.
And now I am expected to pay the courier charges for the return

 

[Jp1905]

This is seriously ridiculous,I dont see what the issue is?You admitted that juice did leak on the mod,and cleaned it as quickly as you could,the Ts and Cs are there,read them before purchasing,Sirvape is one of SAs leading vendors,you think they would be if they were scamming people left right and centre?No,they wouldnt have any customers.

And yes if you are at fault courier is on you,thats quite obvious.

Slandering a vendor here in front of other potential customers is not on,so you made a oops and your mod is busted,life goes on,this rant isnt arranging you a new mod nor bringing the old one back to life.


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[rogue zombie]

Moved all the posts from the thread in general discussion to here so we're only running one thread of the topic guys.

This is not where I parked

 

[LeonRSA]

This is seriously ridiculous,I dont see what the issue is?You admitted that juice did leak on the mod,and cleaned it as quickly as you could,the Ts and Cs are there,read them before purchasing,Sirvape is one of SAs leading vendors,you think they would be if they were scamming people left right and centre?No,they wouldnt have any customers.

And yes if you are at fault courier is on you,thats quite obvious.

Slandering a vendor here in front of other potential customers is not on,so you made a oops and your mod is busted,life goes on,this rant isnt arranging you a new mod nor bringing the old one back to life.


Sent from my iPhone using Tapatalk

Definition of Slander: the action or crime of making a false spoken statement damaging to a person's reputation.

I stuck to the facts...enough said