Vapes.co.za Is A Chancer,beware
- Thread starter bjorncoetsee
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lol @bjorn Sorry to drag you into this 
I never realized there was another user on the forum named Bjorn, I meant @bjorncoetsee
I never realized there was another user on the forum named Bjorn, I meant @bjorncoetsee
Lol, now the apology comes. Sorry but I think it's a bit to late!
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i take it you mean @bjorncoetsee
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happy Björn day, @bjorncoetsee !! 
I have been following this thread for a long time now, and have been holding my tongue.While I have been wanting to have my say in this for some time, like @Rob Fisher, I thought it would be prudent to see how and if this was resolved satisfactorily. I feel that there is now enough information available for me to have my say.
Just for clarity, my viewpoint is purely objective and none of the other forum members commentary has had any bearing on what I have to say. I base all of this on the comments and correspondence between the customer and retailer only.
@Vapes What has happened here is a f*cking disgrace! You have been overtly underhanded, deceitful and frankly pathetic for the way in which this whole affair has been dealt with. The fact that you continue to pass the buck, make excuses and avoid responsibility makes a few things very clear to me.
I don't hide behind a website. Everything I say and do has my name stamped all over it. Good or bad! My reputation is all I have, the only thing that makes me more desirable than my competitors, what brings me more business and most importantly my greatest asset!
Further to this, one fundamental principle binds all of this together:
"My word is my bond"
If i promise something, I will always deliver. If I'm not sure that I can deliver, I don't make the promise. If I've already made the promise and something goes pear-shaped, I make it right with my client even if it means I incur a cost.
Why? Because I can't afford to have my reputation tarnished with negative feedback about me or how I conduct myself. More than can't I refuse to allow it to happen. If I were in your shoes I would have bent over backwards to make sure that the damage to my reputation was mitigated, and that my customer was satisfied.
What's even more concerning in all of this is the fact that members of this forum, many of them retailers, wanted to give you the benefit of the doubt and an opportunity to explain what had happened and how you planned to rectify it. That is unbelievably kind and understanding of them. And of course it is understandable.
As providers of a service, we all slip from time to time. The slip itself doesn't matter. It's how we recover from it. How quickly we get back up and make things right. That means being big enough to own when we f#ck up. Apologise, acknowledge, take responsibility and rectify.
@Vapes You have done none of the above. No apology. No acknowledgement. No ownership of the problem. No steps to rectify.
Perhaps you say that I'm making a witch-hunt out of this and being abusive or unfair? I say not sir. I have high expectations of service providers because those high expectations are the values that I hold myself to. Do you have values regarding how you conduct yourself? In business or in life in general? Even now as I write this, I see just more excuses coming from you.
Whatever goodwill may have previously existed for you and your business has been snuffed out like a candle in the wind. And you have only your own apathetic and sad behavior to blame. Your attitude stinks.
Suffice it to say that you have been weighed, measured, and found to be lacking.
For shame.
To @bjorncoetsee I can only apologise and sympathise with you for the shocking way in which you have been treated.
I apologise why? Because this embarrasses and ashames me. As a businessman and as a human being. And if @Vapes won't acknowledge his f%ck up then I'll do it on his behalf. This "so-called"retailer has abused the goodwill of every member of this forum. The bridge has in my opinion been burnt.
Fasttech would have given you better service. I know this for a fact. And they are half a world away. But the truth is that their customers do actually matter to them and with me at least, they have always made an effort to accomodate me or fix any mistakes that may have occurred. Generally quickly, efficiently and with the right attitude.
We're lucky to have people on this forum like @Stroodlepuff, who care enough about other members to go out of their way to assist in any way that they can. That's what initially drew me to this forum. That's what will keep me here.
Thanks to all of my friends here who have helped me make this new chapter of my life so memorable, positive and a little bit easier than it would have been alone. Though most of you I've never even met face to face, It's comforts me to know that you are out there and that you care.
Chef Guest; signing off...
Just for clarity, my viewpoint is purely objective and none of the other forum members commentary has had any bearing on what I have to say. I base all of this on the comments and correspondence between the customer and retailer only.
@Vapes What has happened here is a f*cking disgrace! You have been overtly underhanded, deceitful and frankly pathetic for the way in which this whole affair has been dealt with. The fact that you continue to pass the buck, make excuses and avoid responsibility makes a few things very clear to me.
- You don't give a shit and just want to make a quick buck. How do I know this? Because any business person worth their salt understands that a business is built on 3 things only:
- The level and quality of service given
- The relationship between the client and the business owner
- The reputation of that business based on what customers have to say
- You have no idea what running a business is all about (see above comments)
- You are a liar and a Con Artist
I don't hide behind a website. Everything I say and do has my name stamped all over it. Good or bad! My reputation is all I have, the only thing that makes me more desirable than my competitors, what brings me more business and most importantly my greatest asset!
Further to this, one fundamental principle binds all of this together:
"My word is my bond"
If i promise something, I will always deliver. If I'm not sure that I can deliver, I don't make the promise. If I've already made the promise and something goes pear-shaped, I make it right with my client even if it means I incur a cost.
Why? Because I can't afford to have my reputation tarnished with negative feedback about me or how I conduct myself. More than can't I refuse to allow it to happen. If I were in your shoes I would have bent over backwards to make sure that the damage to my reputation was mitigated, and that my customer was satisfied.
What's even more concerning in all of this is the fact that members of this forum, many of them retailers, wanted to give you the benefit of the doubt and an opportunity to explain what had happened and how you planned to rectify it. That is unbelievably kind and understanding of them. And of course it is understandable.
As providers of a service, we all slip from time to time. The slip itself doesn't matter. It's how we recover from it. How quickly we get back up and make things right. That means being big enough to own when we f#ck up. Apologise, acknowledge, take responsibility and rectify.
@Vapes You have done none of the above. No apology. No acknowledgement. No ownership of the problem. No steps to rectify.
Perhaps you say that I'm making a witch-hunt out of this and being abusive or unfair? I say not sir. I have high expectations of service providers because those high expectations are the values that I hold myself to. Do you have values regarding how you conduct yourself? In business or in life in general? Even now as I write this, I see just more excuses coming from you.
Whatever goodwill may have previously existed for you and your business has been snuffed out like a candle in the wind. And you have only your own apathetic and sad behavior to blame. Your attitude stinks.
Suffice it to say that you have been weighed, measured, and found to be lacking.
For shame.
To @bjorncoetsee I can only apologise and sympathise with you for the shocking way in which you have been treated.
I apologise why? Because this embarrasses and ashames me. As a businessman and as a human being. And if @Vapes won't acknowledge his f%ck up then I'll do it on his behalf. This "so-called"retailer has abused the goodwill of every member of this forum. The bridge has in my opinion been burnt.
Fasttech would have given you better service. I know this for a fact. And they are half a world away. But the truth is that their customers do actually matter to them and with me at least, they have always made an effort to accomodate me or fix any mistakes that may have occurred. Generally quickly, efficiently and with the right attitude.
We're lucky to have people on this forum like @Stroodlepuff, who care enough about other members to go out of their way to assist in any way that they can. That's what initially drew me to this forum. That's what will keep me here.
Thanks to all of my friends here who have helped me make this new chapter of my life so memorable, positive and a little bit easier than it would have been alone. Though most of you I've never even met face to face, It's comforts me to know that you are out there and that you care.
Chef Guest; signing off...
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@Chef Guest I appreciate your opinion and agree with most of the points, this was not handled in the correct manner, I did not meet my customers expectations, I messed up, got emotional and forgot the matter at hand, -MY CUSTOMER HAS HAD A BAD EXPERIENCE, I NEED TO FIX THIS
@Chef Guest Bravo that was a text book break down of the problems spoken of and how to rectify it.
@Gizmo and @Stroodlepuff and vapeking in general and all the big suppliers on this forum such as @Oupa @Derick @RevnLucky7 @Cape vaping supplies and the rest (Too many to mention and Im not sure of all of your names so forgive me if you are excluded), this situation has made me realise how lucky we as a community are to have suppliers like you..
For the most part, I believe if it wasn't for the level of service, assistance and TLC that has been given to each and every customer you guys have served; that Vaping in SA would not have exponentially grown in the matter that is has and for that, you should be proud.
Well done guys and from myself.. Thank you, you rock
@Gizmo and @Stroodlepuff and vapeking in general and all the big suppliers on this forum such as @Oupa @Derick @RevnLucky7 @Cape vaping supplies and the rest (Too many to mention and Im not sure of all of your names so forgive me if you are excluded), this situation has made me realise how lucky we as a community are to have suppliers like you..
For the most part, I believe if it wasn't for the level of service, assistance and TLC that has been given to each and every customer you guys have served; that Vaping in SA would not have exponentially grown in the matter that is has and for that, you should be proud.
Well done guys and from myself.. Thank you, you rock
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@Chef Guest I appreciate your opinion and agree with most of the points, this was not handled in the correct manner, I did not meet my customers expectations, I messed up, got emotional and forgot the matter at hand, -MY CUSTOMER HAS HAD A BAD EXPERIENCE, I NEED TO FIX THIS
Vapes just confirmed he paid custom fees,just waiting for proof of payment now.
Do I also get a free gift?
Yes, and the vendor has apologized profusely above. Things might be looking up for you mate.
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@bjorncoetsee both the bjorn's yes. As I said, happy Björn day!
I am glad this is being sorted out @bjorncoetsee
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