Hi @HPBotha ,
About 2 months ago I converted a smoker and she bought herself a twisp shortly after, The Twisp Que is still a really great little device, But she has recently been having issues with the device and also with one Pod.
The issues is that the battery seems to be faulty, it goes flat within 24 hours and sometimes less. It used to last about 3 days, but a week ago the battery started to give issues.
I told her to go to the twisp kiosk at N1 City in Cape town so that they can check it out.
When she took it to them they had it for a day and told her there is nothing wrong with it, she also had a half a pod that she was told she must throw away as the issue is with the pod, she did and bough 2 new ones.
But the problem still persists, further to this one of the new pods that she bough seems to be leaking, NOT Condensing, Leaking but there is no visible cracks.
We tested this by trying another pod, and it does not leak into the device, the one that does leak was wiped clean and left on her desk overnight, this morning there is liquid on the pod (and it wasnt used)
Unfortunately based on the service and what they told her, she is feeling discouraged with this device and does not want to go back to them as she feels that they think she doesnt know what shes talking about.
Can you guys please sort something out for her? I dont want her to start smoking again and she mentioned that she wants to smoke as the device is now failing on her.
Thanks
About 2 months ago I converted a smoker and she bought herself a twisp shortly after, The Twisp Que is still a really great little device, But she has recently been having issues with the device and also with one Pod.
The issues is that the battery seems to be faulty, it goes flat within 24 hours and sometimes less. It used to last about 3 days, but a week ago the battery started to give issues.
I told her to go to the twisp kiosk at N1 City in Cape town so that they can check it out.
When she took it to them they had it for a day and told her there is nothing wrong with it, she also had a half a pod that she was told she must throw away as the issue is with the pod, she did and bough 2 new ones.
But the problem still persists, further to this one of the new pods that she bough seems to be leaking, NOT Condensing, Leaking but there is no visible cracks.
We tested this by trying another pod, and it does not leak into the device, the one that does leak was wiped clean and left on her desk overnight, this morning there is liquid on the pod (and it wasnt used)
Unfortunately based on the service and what they told her, she is feeling discouraged with this device and does not want to go back to them as she feels that they think she doesnt know what shes talking about.
Can you guys please sort something out for her? I dont want her to start smoking again and she mentioned that she wants to smoke as the device is now failing on her.
Thanks
