I’m not going to sugar coat this, I’m saying it as it should be said, I have bought several mods and several tanks or drippers from many other Vape stores, today I decided I wanted a new dripper so after searching the web I decided to take a drive to VAPE KING STONERIDGE only because I thought it would be nice to see what other shops out there have to offer.
So upon my entrance the staff were super helpful and assisted me, after I made my decision to buy a Goon 24mm LP styled RDA I made payment and asked the sales guy to build it up for so I can test it out of pure excitement. The dude was pretty cool and said yeah sure, he pulled out his box of gadgets and started, this is when I noticed he took out two old premade coils, I questioned him and also mentioned that I was willing to buy new wire and cotton if need be. His exact words where don’t worry sir these will work perfect. I took his word as he does work there. Never the less once he was done we juiced the dripper up and took a few hits out of it, All looked good at that point. I left the store to get lunch.
In a matter of an hour I went out to vape and upon my first hit the vape burnt all the way to my lungs leaving me coughing and gasping for fresh air. I immediately pulled the plastic top off to see what had happen only to discover the plastic had melted. Feeling annoyed and unhappy I went back to VAPE KING STONERIDGE to see if they could assist me as this dripper was over heating badly. The staff were willing to help but had to call DALE EDWARDS the OWNER first to see if he will exchange the device. Dale was called and he said straight no without hesitation, being quite rude and arrogant not realizing he was on speaker phone. The lady calling him then said sir please chat to DALE, I explained the situation to DALE and he turned around saying sir we do not refund any tanks or drippers due to hygienic reasons, he then says I can’t sell a second hand dripper to someone else. Surly if the dripper is faulty you going to send it back to you supplier and not resell it, anyway he continued to be rude saying if you don’t know how to use a dripper I shouldn’t make it his problem.
He continued to rant and show his level and personality, so I said please come here and look at the product and we can discuss this, he replyed no he does not have time for that now he can do it on Wednesday, I disagreed and then said I want a full refund right away. He said he will take a 30% handling fee and that’s that. I agreed only because I did not want to stoop to DALE’S level.
His staff apologized profusely and could not stop saying how sorry they were for his terrible service, I thanked them for all the help and left.
VAPE KING I truly hope this is not the service all your other customers receive. As I for one will not come back if you were the last vape shop on the Eastrand, now I know why I support HOUSE OF VAPE & VAPERITE, they provide a service like no other.
Cheers VAPE KING
KINGKHILI
So upon my entrance the staff were super helpful and assisted me, after I made my decision to buy a Goon 24mm LP styled RDA I made payment and asked the sales guy to build it up for so I can test it out of pure excitement. The dude was pretty cool and said yeah sure, he pulled out his box of gadgets and started, this is when I noticed he took out two old premade coils, I questioned him and also mentioned that I was willing to buy new wire and cotton if need be. His exact words where don’t worry sir these will work perfect. I took his word as he does work there. Never the less once he was done we juiced the dripper up and took a few hits out of it, All looked good at that point. I left the store to get lunch.
In a matter of an hour I went out to vape and upon my first hit the vape burnt all the way to my lungs leaving me coughing and gasping for fresh air. I immediately pulled the plastic top off to see what had happen only to discover the plastic had melted. Feeling annoyed and unhappy I went back to VAPE KING STONERIDGE to see if they could assist me as this dripper was over heating badly. The staff were willing to help but had to call DALE EDWARDS the OWNER first to see if he will exchange the device. Dale was called and he said straight no without hesitation, being quite rude and arrogant not realizing he was on speaker phone. The lady calling him then said sir please chat to DALE, I explained the situation to DALE and he turned around saying sir we do not refund any tanks or drippers due to hygienic reasons, he then says I can’t sell a second hand dripper to someone else. Surly if the dripper is faulty you going to send it back to you supplier and not resell it, anyway he continued to be rude saying if you don’t know how to use a dripper I shouldn’t make it his problem.
He continued to rant and show his level and personality, so I said please come here and look at the product and we can discuss this, he replyed no he does not have time for that now he can do it on Wednesday, I disagreed and then said I want a full refund right away. He said he will take a 30% handling fee and that’s that. I agreed only because I did not want to stoop to DALE’S level.
His staff apologized profusely and could not stop saying how sorry they were for his terrible service, I thanked them for all the help and left.
VAPE KING I truly hope this is not the service all your other customers receive. As I for one will not come back if you were the last vape shop on the Eastrand, now I know why I support HOUSE OF VAPE & VAPERITE, they provide a service like no other.
Cheers VAPE KING
KINGKHILI
