So at the beginning of the month i purchased a DripBox 2. With a few issues such as reading battery meter wrong and a loose juice magnet door. After 2 weeks of trying to fight with kangertech on releasing a new software to fix the battery issue i had given up and returned the device last week back to VK craighall.
Its been 1 week since then and i have heard no response yet. I have been purchasing gear for 3 years now from VK and never had any issue. My issue is with the return policy. How can it take over a week to check if a device is faulty?
What if that was my only device?
Would i have to revert back to stinkies while waiting for my device to be replaced?
For someone trying to quit. I dont think going over a week without a device is something easy and not everyone has spare devices to be used. I really think that a better strategy needs to be thought up regarding returns...
So here i wait
Its been 1 week since then and i have heard no response yet. I have been purchasing gear for 3 years now from VK and never had any issue. My issue is with the return policy. How can it take over a week to check if a device is faulty?
What if that was my only device?
Would i have to revert back to stinkies while waiting for my device to be replaced?
For someone trying to quit. I dont think going over a week without a device is something easy and not everyone has spare devices to be used. I really think that a better strategy needs to be thought up regarding returns...
So here i wait