Vape Cartel - Retailer Reviews

I'm not happy with my most recent purchase at Vape Cartel.

Firstly the website indicates that purchases of over R1000 get free overnight shipping and will arrive before 12:00 the following day. I concluded my order before 15:00 which means the package should have arrived the next day, but it arrived a day later. I know its most likely the couriers fault as they failed to deliver when they were supposed to, but if the couriers can't be relied upon then Vape Cartel shouldn't make such promises. Also I don't live in an outlying area as I receive other orders from other vendors the following day all the time.

Secondly when my package arrived and I opened it up, everything was in shambles. The box of the sicario mod is completely broken and in pieces everywhere, and quite literally everything in the box is dusty and dirty. I have to wash my hands every time I take something out of this box.

I am really disappointed in this level of service. The sicario mod is so dirty I have to thoroughly clean the thing before I use it
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Hi @Mr. B
I would like to sincerely apologise for this. This is certainly not acceptable and I am appalled at the way this order was sent out. That is on us and I would like the opportunity to sort this out with you personally.

Regarding the delivery, that unfortunately is out of our hands. All couriers this time of year are under immense strain and they honestly are doing everything they can to meet delivery deadlines.

Please drop me a PM or preferably a mail on info@vapecartel.co.za so we can sort this out with you

Best Regards

KD
 
Sorry for the late message I was blown away again by the service I got from ur capetown branch. You guys really have the best team working there and I really wish I could say more. You can't find service like that anywhere else

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Sorry for the late message I was blown away again by the service I got from ur capetown branch. You guys really have the best team working there and I really wish I could say more. You can't find service like that anywhere else

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Thanks for kind words & thanks so much for supporting our Cape Town store :D
 
Was by ur store in plumsteadyesterday and got amazing service those guys never let me down and are always friendly and go that extra mile. This store will always be my one stop shop before I go anywhere else.

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Was at the plumstead store yesterday bought myself a aspire breeze with extra 1.2 ohms coils. The salt nic juice (vanilla tobacco -fill my pod) that u recommended is amazing. Thank you soo much. The staff is extremely helpful.
I loved the display the most it's just amazing.
 
Was at the plumstead store yesterday bought myself a aspire breeze with extra 1.2 ohms coils. The salt nic juice (vanilla tobacco -fill my pod) that u recommended is amazing. Thank you soo much. The staff is extremely helpful.
I loved the display the most it's just amazing.

Have to admit, I don't frequent VC very often but whenever I do pop by the service is exceptional. Super fast, super friendly and very knowledgeable. Leaps ahead of some of the other stores in the southern suburbs.
 
Great service again from Vape Cartel. I placed an online order on 9 May and I received it today, 11 May - and I live in the Western Cape in an outlying area.
 
Thank you for the great and fast service again :clap2: @KieranD
 

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Once again, outstanding service from Christie at Vape Cartel! Thank you guys, always happy to support VC! @KieranD
 
I don't order from Vape Cartel to often, just because they seem to serve more of a niche market and I don't often find more than one item I want from them. Sunday was one of those days where I wanted some Ni80 wire that no-one seems to have in stock, or stock at all. Hit the "Add to cart" button and delivered early this morning. Thanks guys
 
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