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WTF TheCourierGuy?
- Thread starter KZOR
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This looks like a mistake on Courier Guy's side.
I would say check on the track and trace if your details are captured correctly from JNB to CPT.
If so, phone courier guy as it's a misroute of cargo...
If so, phone courier guy as it's a misroute of cargo...
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Tried to contact them at Joburg and CT but the bastids don't answer.
Send an email to bookings@xoc.co.za and quote your waybill number.Tried to contact them at Joburg and CT but the bastids don't answer.
They should be able to assist.
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Holiday Holiday, check there holiday schedule
not all courier companies work 24/7/365
if you don't get it by tomorrow, it will only be
delivered after Christmas
my guess
not all courier companies work 24/7/365
if you don't get it by tomorrow, it will only be
delivered after Christmas
my guess
at least ist's not SAPO. The eedjits there allocated 1 local tracking number to 2 international parcels. So now they cant trace my parcel as it has apparently already been collected at maiden wharf. and I am in JHB
Courier guy are usually reliable.. But sometimes they can really mess you around. Had 2 parcels to collect from my supplier to 2 different clients. So simple, literally 19 phone calls After the driver refused to take it from my supplier, because the kebaab put only one collection on the system, they finally managed to collect way pass 6 in the evening and deliver next day.
If you feel like taking a drive then next time visit the Cape Town store outside KC. Mashri is very helpful and they have the entire range in stock
Tried to contact them at Joburg and CT but the bastids don't answer.
@KZOR The CT office is pathetic. I've had problems with them in the past too.
A new branch has opened in Malmesbury. They're absolutely fantastic and I deal with them only. I'm sure that they could at least answer tracking questions for you, even though you're not in this area.
Tell them that CT doesn't answer the phone and that I referred you - they know me well.
Their tel. no. is 022 487 1772
Elzanne will answer the phone and assist with any queries
Lol it happened to me a few times - with a misrouted sticker on the box. At least they are effective in delivery, often surprised me by delivering one day less than expected.
I've been lucky in that it's never happened to me. Touch wood!
Had to send an urgent car part to the Krugerpark the other day for family. As it was urgent I took it directly to Jhb head office. There was just one lady taking parcels and answering phones, they were busy moving to a bigger wharehouse. That poor lady was so busy her lunch was still standing next to her pc at just before 4pm. Dont know if their moving are completed yet, but that might be reason they dont answer the phone
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Received this email a few minutes back.
And this after i told them over the phone to return it to the sender.
And this after i told them over the phone to return it to the sender.
@RainstormZA You also had an unbelievable to and fro scenario, didn't you?
No not really, the problem corrected itself on its own. I didnt have to do a thing because when I wanted to ask them what was going on, it was delivered to me on the same day. Lol. So I rest assured that the driver who knows me always delivers on time.
By the amount of travelling that stuff has done, you'd be justified in calling any eliquid made using those ingredients an "international eliquid"Received this email a few minutes back.
And this after i told them over the phone to return it to the sender.
View attachment 154427
Oops! I forgot to touch wood!
and my order has been sent to PE instead of to CT.Oh well, there's a first time for everything.
This is a real shocker for me. I've never had issues with them at all. They even phone me 5 to 10 minutes before they arrive at the main gate at my work to give me time to meet them at the gate. This is very, very bad service fro. Such a stellar company.
They have been really good for me. I always give good companies a couple of chances. We all make mistakes.
Not trying to defend the courier companies as its a business and the client pays for a service.... but just think its a really busy and challanging time. I send a package with Aramex on the 22nd already... the recipient message me this morning ... no trace op item at all yet...
I can tell you as well, since I use them to send all parcels their client service isn't the best (business to business), and have had a ton of issues this month, from parcels going missing, to misrouting parcels.
You would expect such a long standing company to have had their fair share of experience with December's loads, and put plans in place.
But, luckily throughout rest of the year they are the best when it comes to end customer experience and do deliver fast. Lesser of all evils I suppose.
You would expect such a long standing company to have had their fair share of experience with December's loads, and put plans in place.
But, luckily throughout rest of the year they are the best when it comes to end customer experience and do deliver fast. Lesser of all evils I suppose.
I agree that usually The Courier Guy is excellent and I'm sure that they do have a system in place for busy times, but no matter how good the planning, at the end of the day everything depends on the human factor. And humans make mistakes when they are probably tired and rushed off their feet.
It's not only The Courier Guy. All the problems in the world are caused by humans.
EDIT:
I'm going to send the link to this thread to the manager of The Courier Guy in Malmesbury, whom I know, and ask him to bring these problems to the attention of their HQ.
It's not only The Courier Guy. All the problems in the world are caused by humans.
EDIT:
I'm going to send the link to this thread to the manager of The Courier Guy in Malmesbury, whom I know, and ask him to bring these problems to the attention of their HQ.
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